AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"Great customer service feedback program"

What do you like best? They email customer right away so we can get honest feedback,website is very easy to understand and your able to see all statistics provide by asknicely. Your able to customize your page to see specific statistics you want obtain within your business. What do you dislike? The only downside i can think of is that when there's an update to the program we're notified. Recommendations to others considering the product: Great tool to help improve your customer services ...

"Open dialogue with clients "

What do you like best? AskNicely helps open communication between our agency and clients. We're able to keep a pulse on how our clients are feeling and address any concerns as well as celebrate positive feedback as soon as it's received. What do you dislike? Easier, more intuitive reporting would be helpful What problems are you solving with the product? What benefits have you realized? Ability to address issues before they become unsolvable.

"Allows for actionable feedback"

What do you like best? The comment portion allows the customer to truly state what they like or dislike about the product. This allows me to actually follow up with the customer and not go in completely blindsided. What do you dislike? I wish that writing a comment was mandatory...very similar to this. I have to type at least 40 characters. What problems are you solving with the product? What benefits have you realized? Usability of our platforms. Also allows you to view different product ...

"Allows for actionable feedback"

What do you like best? The comment portion allows the customer to truly state what they like or dislike about the product. This allows me to actually follow up with the customer and not go in completely blindsided. What do you dislike? I wish that writing a comment was mandatory...very similar to this. I have to type at least 40 characters. What problems are you solving with the product? What benefits have you realized? Usability of our platforms. Also allows you to view different product ...

"Great platform for NPS"

What do you like best? Great Reporting, API, features and dynamic tags! What do you dislike? None. Great tool. Great support approach so nothing to complain about. Recommendations to others considering the product: It's a great NPS tool with very nice features and an ability to get metrics and statistics out of the responses that you get. It will give you the most value if you'll focus on building an NPS strategy and implement it by constantly modifying and revising your mailing list. What ...

"Love this product"

What do you like best? I love the ability to view and manage everything in one place What do you dislike? I could use it for more applications/ projects in my organization if there was a bit more flexibility with questions, i.e. ability to add a few more questions What problems are you solving with the product? What benefits have you realized? It's one of the most enjoyable parts of my day, especially when I can pass on positive feedback, or help get client's problems solved quickly

"Flexible and scale-able in a simple easy to understand platform"

What do you like best? The flexibility, many different ways to integrate. The simplicity of the platform and the smart workflow setup. What do you dislike? The lack of reporting, lack of segmentation and calculations beyond NPS. What problems are you solving with the product? What benefits have you realized? We used to have mystery shopping,l we do not do this as often any more and have saved $. Through the workflow function, we are able to automate alerts around the negative response, ...

"Ask Nicely"

What do you like best? I love the simplicity of the NPS software which translates to more responses. What do you dislike? Don’t have the ability to customize reports. What problems are you solving with the product? What benefits have you realized? Learning what pain points customers are experiencing allows us to act quickly and make changes.

"Excellent Solution for measuring NPS"

What do you like best? The system was relatively easy to set up with the ability to track the conversations and feedback. What do you dislike? Some of the reporting could be simplified What problems are you solving with the product? What benefits have you realized? Looking to find out more detailed information from our customers and if there are any themes that we can track. Gives us more accurate data to make changes in key theme areas as well as identify trends in specific ...

"One of the best Net Promoter Survey Tools"

What do you like best? AskNicely was very easy to implement and has the best dashboard that i have seen in its product suite. It makes managing customer sentiment about our Company extremely easy to see and act on. What do you dislike? The only thing that i dislike about Asknicely is that in order to ask more than just the NetPromoter question, you have to purchase an additional package. What problems are you solving with the product? What benefits have you realized? We are managing our ...