AskNicely Reviews in May 2025: User Ratings, Pros & Cons

"Easy to use NPS with loads of features"

What do you like best? It is simple to get started. It took only a few minutes to get a completely customized set of surveys out the door. Once running, it is easy to enhance your surveys with dashboard tools. What do you dislike? They bill via a credit card and my bank charges me an international fee. It cost me an additional $100/year. What problems are you solving with the product? What benefits have you realized? We are staying on top of our customer engagement with this tool. We are ...

"Allows for actionable feedback"

What do you like best? The comment portion allows the customer to truly state what they like or dislike about the product. This allows me to actually follow up with the customer and not go in completely blindsided. What do you dislike? I wish that writing a comment was mandatory...very similar to this. I have to type at least 40 characters. What problems are you solving with the product? What benefits have you realized? Usability of our platforms. Also allows you to view different product ...

"Great customer service feedback program"

What do you like best? They email customer right away so we can get honest feedback,website is very easy to understand and your able to see all statistics provide by asknicely. Your able to customize your page to see specific statistics you want obtain within your business. What do you dislike? The only downside i can think of is that when there's an update to the program we're notified. Recommendations to others considering the product: Great tool to help improve your customer services ...

"Open dialogue with clients "

What do you like best? AskNicely helps open communication between our agency and clients. We're able to keep a pulse on how our clients are feeling and address any concerns as well as celebrate positive feedback as soon as it's received. What do you dislike? Easier, more intuitive reporting would be helpful What problems are you solving with the product? What benefits have you realized? Ability to address issues before they become unsolvable.

"One of the best Net Promoter Survey Tools"

What do you like best? AskNicely was very easy to implement and has the best dashboard that i have seen in its product suite. It makes managing customer sentiment about our Company extremely easy to see and act on. What do you dislike? The only thing that i dislike about Asknicely is that in order to ask more than just the NetPromoter question, you have to purchase an additional package. What problems are you solving with the product? What benefits have you realized? We are managing our ...

"AskNicely's interface is extremely easy to navigate and makes for an easy user experience"

What do you like best? I enjoy being able to time e-mails and also send them individually. A lot of times I try to send them right after a meeting while we are fresh on a customers mind, and other times we haven't had any conversation with a customer for an extended period of time, so the scheduled surveys are beneficial. What do you dislike? This is more of an opinion, but I don't like the fact that an 8 our of 10 scores you a zero. We have people giving "positive" comments, but there 8 ...

"Allows for actionable feedback"

What do you like best? The comment portion allows the customer to truly state what they like or dislike about the product. This allows me to actually follow up with the customer and not go in completely blindsided. What do you dislike? I wish that writing a comment was mandatory...very similar to this. I have to type at least 40 characters. What problems are you solving with the product? What benefits have you realized? Usability of our platforms. Also allows you to view different product ...

"Great customer service feedback program"

What do you like best? They email customer right away so we can get honest feedback,website is very easy to understand and your able to see all statistics provide by asknicely. Your able to customize your page to see specific statistics you want obtain within your business. What do you dislike? The only downside i can think of is that when there's an update to the program we're notified. Recommendations to others considering the product: Great tool to help improve your customer services ...

"Open dialogue with clients "

What do you like best? AskNicely helps open communication between our agency and clients. We're able to keep a pulse on how our clients are feeling and address any concerns as well as celebrate positive feedback as soon as it's received. What do you dislike? Easier, more intuitive reporting would be helpful What problems are you solving with the product? What benefits have you realized? Ability to address issues before they become unsolvable.

"One of the best Net Promoter Survey Tools"

What do you like best? AskNicely was very easy to implement and has the best dashboard that i have seen in its product suite. It makes managing customer sentiment about our Company extremely easy to see and act on. What do you dislike? The only thing that i dislike about Asknicely is that in order to ask more than just the NetPromoter question, you have to purchase an additional package. What problems are you solving with the product? What benefits have you realized? We are managing our ...