AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"Easy and affordable"

What do you like best? Everything is automated. It gives us a chance to get feedback from clients on a regular basis and catch issues before they escalate. What do you dislike? They recently switched to billing by the number of users you have. I understand, it just makes it harder to justify having certain users in the system. What problems are you solving with the product? What benefits have you realized? Communication with clients. Often management doesn't know about client issues until ...

"We Have Something to Sell"

What do you like best? We no longer are assuming the sentiment of customers. Without AskNicely we primarily heard from dissatisfied customers. The feedback caused low confidence levels. As soon as we launched AskNicely we were able to hear the voice of many customers and have found we actually have a product our customers want. The instant feedback helps to keep our customers in our line of sight as we are making product decisions. It also provides us with an opportunity to reach out to ...

"Great products, lots of features, easy to use, helpful support"

What do you like best? Easy interface - very intuitive, not a lot of training needed. They also have extensive KB that can answer most questions. Quick and helpful support - the chat service is available most of the time and the response is quick. The support staff quickly understand issues and find solutions. Actionable - all the results you see are very tangible and you can quickly understand what needs to be done to improve further. Quick results - as we had a lot of users to send the ...

"User Friendly"

What do you like best? I like that I can have a number of key words to track in the responses. I like getting a weekly average score. What do you dislike? I haven’t really had anything that I dislike so far. What problems are you solving with the product? What benefits have you realized? We have increased the number of google reviews since implementing the surveys.

"It's changed our business"

What do you like best? Introducing AskNicely to our business has helped us improve our customer experience. But, unlike other NPS platforms, the simplicity of the interface has made it really easy for all business stakeholders to access feedback and buy into the initiative. The app also makes it really easy for store managers to get feedback about their store of the fly. What do you dislike? Permissions for users are locked down to data points passed to asknicely, and it can be difficult to ...

"Results easy to read and classify "

What do you like best? Themes are well classified and the dashboard gives a good summary of the results. What do you dislike? Sometimes I couldn't update the survey's logo or colours. It kept going back to the previous version. Also the reports are more like rough data, when I would like to see in depth more insights on the results. Recommendations to others considering the product: Once is all set up, it runs smoothly and has a lot of functionalities to keep track of the customer ...

"Great Product - Does What it States it Will Do"

What do you like best? I like that I can see feedback on an app as the feedback is coming in. I can respond to customers with templates that help me keep the conversation going. I appreciate being able to send customers out to another site to review us, if they are a promoter. The integration with Salesforce allows us to share the information across teams without everyone having access into the AskNicely system. What do you dislike? I do wish that their customer success team was more ...

"User friendly"

What do you like best? Asknicly is user-friendly and the integration with slack makes it easy to share customer feedback across our organization What do you dislike? The CSV upload process is very manual and time-consuming What problems are you solving with the product? What benefits have you realized? We are able to speak to any issues and work towards a solution

"AskNicely "

What do you like best? AskNicely is very easy to use after account setup. The software does most of the work for you. I like the ability to import answered surveys into our team Slack channel. Not all team members deal with AskNicely on a daily basis and this allows us all to comment on responses. What do you dislike? I wish we could create other types of surveys in addition to NPS. Platforms like Typeform allow more flexibility with creating engaging surveys. What problems are you solving ...

"Professional, timely, well supported system"

What do you like best? It suits our business and at implementation the support provided in building additional functionality was great. Its reliably and the dashboard makes it easy to summarise scores What do you dislike? Hard to answer, but interfacing with a CRM system to automate surveys has had a very occasional hiccup, but there are workarounds that are fairly easy to use if there have been rare issues What problems are you solving with the product? What benefits have you realized? We ...