AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"It's quite a great software"

What do you like best? Simple and integrates with our CRM out of the box What do you dislike? Updating fields isn't as simple as I'd like. It requires that I log a support ticket for them to do the update. It's important as how we segment the records shows the report differently. We'd like more flexibility with the reporting. Recommendations to others considering the product: It's a great and simple product. Highly recommend reaching out to their support team as they're quite helpful. What ...

"Our eyes on the field"

What do you like best? We are using AskNicely for over 2 years now and it is literally our eyes & ears in the field. Although it is not always possible to get users invest their time to put comments, we at least know where we stand and give a call to those who are not putting their comments. What do you dislike? It would be great if the landing page after scoring is customizable, if we could put custom communication there. For instance, for promoters to put an upgrade option, for detractors ...

"Simple, but effective"

What do you like best? The system makes it easy to manage and administer NPS surveys, and responding to the feedback we get is super simple. The implementation team and CS reps have been great to work with--they helped us create custom workflows and access profiles for various levels of access for our executive team and regional managers to be able to respond to feedback. What do you dislike? Native reporting functions aren't great yet, but they're working on it. Until we can pull our own ...

"Fantastic NPS service"

What do you like best? I like that its built to do one thing, and do it well. There are lots of other services that do NPS, but usually bundled with other features, and overbuilt, or that do in-app NPS, which I don't like. I wanted just email NPS, and asknicely is built to do that very well. I aaaaalmost couldn't be happier with the service. Also support is good. What do you dislike? Their UI is a little dated and poor, but they are working on that and have recently released a new dashboard ...

"Love their UI and the customer service"

What do you like best? UX/UI, Reporting and it is extremely user friendly. Our point of contact is always available to answer our questions or if we have any concerns. What do you dislike? Nothing in specific. It will be great to have an option to send NPS surveys after different customer milestones. What problems are you solving with the product? What benefits have you realized? We were able to increase our response rate and also with the Topics feature we were able to send topic specific ...

"Gives us a good gauge on customer sentiment"

What do you like best? AskNicely allows us to get immediate feedback from our customers after their purchase to find out more about their experience. From here we are able to find out who didn't have a great experience, and follow-up accordingly. For those who left good feedback, we are able to publish those on our site to boost our credibility. Overall it gives us a good gauge on customer sentiment and we can make quick changes to our business to improve our products and service. What do ...

"Excellent for obtaining feedback from clients"

What do you like best? The support to get set up was excellent thanks Claudia and now for all of our team to be able to easily see the feedback provided from clients with the TV set up, is brilliant. This will help us to address any shortfalls really quickly and will assist with promoting our business with additional reviews placed by promoters. What do you dislike? Can't think of anything I dislike about AskNicely, very easy to set up and use. Recommendations to others considering the ...

"Very smooth transition - support received was excellent! "

What do you like best? The support from AskNicely was amazing. Readily available to assist with any queries. Very simple and easy to use. What do you dislike? Nothing at this stage. Very happy with the results Recommendations to others considering the product: Very helpful What problems are you solving with the product? What benefits have you realized? Interaction with customers. Opportunity to change the ratings by adressing the issues with customers directly.

"Keeping member satisfaction top of mind. "

What do you like best? Easy to understand and see my ranking versus the other branches, quick view of responses gives me a quick idea of the tone of the responses. What do you dislike? Different than other NPS systems I have used. A bit of a learning curve, but that should not have been a surprise to me. Recommendations to others considering the product: Get in and use it. What problems are you solving with the product? What benefits have you realized? Keeps me focused on what our members ...

"Phenomenal platform"

What do you like best? The UI is extremely clean and easy to understand. The data the platform provides is invaluable to our team, as it allows us to find our most valuable customers, while also seeing problems ahead of time and be proactive with them. What do you dislike? Nothing much to dislike - the pricing is a bit high but is to be expected, really. Recommendations to others considering the product: The price can be steep and it is a yearly charge - however, they will absolutely work ...