AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"Ask Nicely Works Well - It's Easy and Hits the Mark"

What do you like best? AskNicely is an easy to use system that provides good functionality and excellent reporting. The customer service team is great to work with. What do you dislike? Not a lot to dislike. Some increased flexibility for managing and reporting on different segments would be helpful. Recommendations to others considering the product: It's critical to determine your buying criteria and what you want the software to do for you and compare objectively the vendors against those ...

"A Good Team Dedicated to A Great Experience"

What do you like best? Things don't always go according to plan. I think we all know that but what really sets AskNicely apart was that when things didn't go according to plan, they went above and beyond to make it right, no matter what it cost them personally, and THAT is what makes you want to work with someone for years to come. What do you dislike? Honestly, my dislikes with the software are minimal at best. There were a few things I had to do manually, but they were correcting issues ...

"Easy product to use to propel your customer service forward."

What do you like best? The staff at AskNice.ly is very accommodating. They respond quickly to questions and are eager to assist when we ask for training help. I can't wait to see how tracking NPS and creating closed loop processes in our business will create an environment of "Wowing" our customers. What do you dislike? Training materials to roll out new features are lacking. It would be great to have one pagers for each release of a feature as well as a communication when the feature rolls ...

"Excellent for NPS, Can get Costly"

What do you like best? Great for segmenting emails. We can have emails appear to be coming from each one of our clinics, which adds a lot of value for us. This tool has provided us the ability to segment different levels of access as well. Regionals can see all their clinics, and managers can just see their clinics. We have seen a lot of immediate adoption to this tool , and be really clear to use by our clinics. What do you dislike? Poor Reporting, you cannot manipulate the reports to see ...

"ASKNICELY is amazing"

What do you like best? The interface and detailed reporting are amazing. Topics and tags are a one-time thing, you set it up and it resolves a lot of the issues and let you identify the department where we need to put in extra attention. Ask nicely feature to the integration with Salesforce is an amazing feature it helps get the customer information in our system. What do you dislike? The only thing we hope gets lower is the monthly subscription fee. Recommendations to others considering ...

"Great way to keep a pulse on customer sentiment"

What do you like best? I like how it's automated and really easy to set up and manage. I also like the integration w/ Slack so everybody in the company can see responses and know what customer sentiment is. What do you dislike? Not really much to dislike, but I suppose more visualizations could make the experience better. It'd also be helpful to visually be able to track trends per account. What problems are you solving with the product? What benefits have you realized? We've been using ...

"Practical and easy"

What do you like best? The ease of customizing and sending the survey to our customers. What do you dislike? I think there should be a way to exclude contacts that we no longer use without having to contact support, often we also do some testing and these end up being counted in total. What problems are you solving with the product? What benefits have you realized? We work with a considerable customer base, and with the feedback we are getting, we are able to focus on the problem, receive a ...

"Great source to get information for your company"

What do you like best? I like that they only ask for a simple one question survey What do you dislike? We have quite a few customers that do not complete the survey What problems are you solving with the product? What benefits have you realized? We have been able to fix come concerns that agents have had that we were unaware of.

"AskNicely Review"

What do you like best? I like that it integrates with our internal chat software, Slack, so that we can see our reviews real-time. Additionally, it integrates with Intercom so we can manage the communication with the customer from there. It has streamlined our process internally to allow us to manage both the review visibility and review communication directly to our customers through Slack and Intercom. What do you dislike? As of this time I do not have any specifics downsides. It does ...

"Quick to respond, system is easy to use"

What do you like best? Dashboard and theme buckets. They are easy to use and modify if needed. What do you dislike? Backend changes are not that easy as they don't replicate immediately? E.g. Changing who receives the emails notifying response time and measurement. This hasn't worked - there isn't any clear guidelines What problems are you solving with the product? What benefits have you realized? Clear understanding of how our customers feel about our business. It allows us to stay on top. ...