AskNicely Reviews in May 2025: User Ratings, Pros & Cons

"Ask Nicely Works Well - It's Easy and Hits the Mark"

What do you like best? AskNicely is an easy to use system that provides good functionality and excellent reporting. The customer service team is great to work with. What do you dislike? Not a lot to dislike. Some increased flexibility for managing and reporting on different segments would be helpful. Recommendations to others considering the product: It's critical to determine your buying criteria and what you want the software to do for you and compare objectively the vendors against those ...

"Excellent for NPS, Can get Costly"

What do you like best? Great for segmenting emails. We can have emails appear to be coming from each one of our clinics, which adds a lot of value for us. This tool has provided us the ability to segment different levels of access as well. Regionals can see all their clinics, and managers can just see their clinics. We have seen a lot of immediate adoption to this tool , and be really clear to use by our clinics. What do you dislike? Poor Reporting, you cannot manipulate the reports to see ...

"ASKNICELY is amazing"

What do you like best? The interface and detailed reporting are amazing. Topics and tags are a one-time thing, you set it up and it resolves a lot of the issues and let you identify the department where we need to put in extra attention. Ask nicely feature to the integration with Salesforce is an amazing feature it helps get the customer information in our system. What do you dislike? The only thing we hope gets lower is the monthly subscription fee. Recommendations to others considering ...

"A Great Tool With A Few Hiccups"

What do you like best? The basic platform is a nice tool to have. However, I haven't used any others, so I don't know if the other NPS tools out there are more refined or not. What do you dislike? 1. Navigating the tools is NOT intuitive. Very poor UI/UX. 2. You have to wait hours sometimes for answers due to being in New Zealand. (credit though to ALWAYS answering questions). 3. You cannot easily tell when the last survey was sent to someone. 4. You cannot tell when the next survey will be ...

"Easy to use w/ results we were looking for "

What do you like best? It’s very easy to use. Automations are simple to implement and work very well. What do you dislike? Some of the reporting parameters are a little challenging at times. It’d be nice to have more custom date ranges with the dashboard and TV function. Recommendations to others considering the product: Good tool at respectable price. What problems are you solving with the product? What benefits have you realized? We’re able to accurately gauge the pulse of our customers ...

"Practical and easy"

What do you like best? The ease of customizing and sending the survey to our customers. What do you dislike? I think there should be a way to exclude contacts that we no longer use without having to contact support, often we also do some testing and these end up being counted in total. What problems are you solving with the product? What benefits have you realized? We work with a considerable customer base, and with the feedback we are getting, we are able to focus on the problem, receive a ...

"Does a good job"

What do you like best? Fairly easy to use, easy to figure it out. What do you dislike? Having to send every email directly instead of being able to select all in the list and sending emails all at the same time - or maybe I haven't figured that out yet. What problems are you solving with the product? What benefits have you realized? Finding out how our customers feel about us and solving problems if there are any.

"Easy and affordable"

What do you like best? Everything is automated. It gives us a chance to get feedback from clients on a regular basis and catch issues before they escalate. What do you dislike? They recently switched to billing by the number of users you have. I understand, it just makes it harder to justify having certain users in the system. What problems are you solving with the product? What benefits have you realized? Communication with clients. Often management doesn't know about client issues until ...

"Great products, lots of features, easy to use, helpful support"

What do you like best? Easy interface - very intuitive, not a lot of training needed. They also have extensive KB that can answer most questions. Quick and helpful support - the chat service is available most of the time and the response is quick. The support staff quickly understand issues and find solutions. Actionable - all the results you see are very tangible and you can quickly understand what needs to be done to improve further. Quick results - as we had a lot of users to send the ...

"It's changed our business"

What do you like best? Introducing AskNicely to our business has helped us improve our customer experience. But, unlike other NPS platforms, the simplicity of the interface has made it really easy for all business stakeholders to access feedback and buy into the initiative. The app also makes it really easy for store managers to get feedback about their store of the fly. What do you dislike? Permissions for users are locked down to data points passed to asknicely, and it can be difficult to ...