AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"Great experience, great tool"

What do you like best? The things you can build with AskNicely, and the people who work there and "coach" you to use it. What do you dislike? Not much so far. It's a bit hard to understand the differences betweek workflows and surveys at first but then it's OK. What problems are you solving with the product? What benefits have you realized? Creating a real net promoter system rather than just a score.

"Client centric is what ask nicely is all about."

What do you like best? I think it is real time feedback from our clients that we can take action on immediately. What do you dislike? I have not found anything I have disliked What problems are you solving with the product? What benefits have you realized? Staff are more engaged and we are finding where we may have gaps in our training / client service capability

The straightforward design helps in engagement!

PROS & CONS What are the best aspects of this product? The no-nonsense layout somehow encourages recipients to respond to our surveys more. What aspects are problematic or could work better? Email personalization can be a struggle. Naturally, we want to send out the survey with an email that speaks directly to our recipients. The last thing that we want is to give them the impression that this is a batch and blast survey. However, personalization in emails can be hard to achieve with ...

"Easy to use, quick support"

What do you like best? Fast response times when I have a question about the interface. What do you dislike? Would like easier ways to manage data for client contacts. (names, emails, etc.) What problems are you solving with the product? What benefits have you realized? Figuring out how our clients feel about our service.. It was a mystery for a while. It is beneficial to get real time feedback on how we can improve.

"Intuitive, Easy to Use Customer NPS Software"

What do you like best? - Simple to setup: We were able to get started with AskNicely in under a week (which was great because we were a bit late to the NPS game and needed to execute quickly). Our account manager was very helpful in explaining and setting it up. - Mobile App w/Push Notifications: Great mobile app that keeps me updated on our progress. I can also take action from the mobile app (it's not just a leaderboard), making sure we respond as quickly as possible to scores that ...

"good interface, simple and powerfull"

What do you like best? it's got an api that makes it very simple to work with google sheets. the UI is nice the setup is rather easy. What do you dislike? would be nice to have the options to use html templates for email workflow replies to responses based on criteria. Recommendations to others considering the product: go for it. What problems are you solving with the product? What benefits have you realized? none at the moment

"Does a good job"

What do you like best? Fairly easy to use, easy to figure it out. What do you dislike? Having to send every email directly instead of being able to select all in the list and sending emails all at the same time - or maybe I haven't figured that out yet. What problems are you solving with the product? What benefits have you realized? Finding out how our customers feel about us and solving problems if there are any.

"Great Product and a Great Team!"

What do you like best? Simplicity of the tool and the new conversational UI makes it easier to get feedback from our clients. Also, a big shout out to Gretchen and Andy for ensuring we were up and running quickly. What do you dislike? They just added the ability to send surveys from multiple domains so I don't have any dislikes. What problems are you solving with the product? What benefits have you realized? Making it easier for our clients to share their feedback with us.

"Easy to use w/ results we were looking for "

What do you like best? It’s very easy to use. Automations are simple to implement and work very well. What do you dislike? Some of the reporting parameters are a little challenging at times. It’d be nice to have more custom date ranges with the dashboard and TV function. Recommendations to others considering the product: Good tool at respectable price. What problems are you solving with the product? What benefits have you realized? We’re able to accurately gauge the pulse of our customers ...

"A Great Tool With A Few Hiccups"

What do you like best? The basic platform is a nice tool to have. However, I haven't used any others, so I don't know if the other NPS tools out there are more refined or not. What do you dislike? 1. Navigating the tools is NOT intuitive. Very poor UI/UX. 2. You have to wait hours sometimes for answers due to being in New Zealand. (credit though to ALWAYS answering questions). 3. You cannot easily tell when the last survey was sent to someone. 4. You cannot tell when the next survey will be ...