Arrows Reviews in June 2026: User Ratings, Pros & Cons

"Keeps us organized!"

What do you like best about Arrows? Having a checklist to stay on top of it. Integrating with HubSpot and updating our tickets without having to transfer the information. Saves more time and clicks. Creating your own template and having the freedom and creativity to make it more engaging to our Client's. It's a fun way to get them to do their homework without it feeling like more work on their plate. What do you dislike about Arrows? Haven't found anything to dislike. Its great! What ...

"New Features Added Often, Great Customer Service"

What do you like best about Arrows? Arrows allows our startup to put a very professional face to our onboarding process for new customers. What do you dislike about Arrows? It would be nice to have waterflow dating on specific events to automatically work back from a go live date What problems is Arrows solving and how is that benefiting you? Lower touch and a smoother, more professional customer onboarding process

"New Features Added Often, Great Customer Service"

What do you like best about Arrows? Arrows allows our startup to put a very professional face to our onboarding process for new customers. What do you dislike about Arrows? It would be nice to have waterflow dating on specific events to automatically work back from a go live date What problems is Arrows solving and how is that benefiting you? Lower touch and a smoother, more professional customer onboarding process

"Amazing product, great for (SaaS) companies like us that value their customer onboarding."

What do you like best about Arrows? The tool is versatile and helps you create overview for your customer and your own team alike. What do you dislike about Arrows? The development is fast, so a lot changes in a short time period. Ultimately this is for the better of course. What problems is Arrows solving and how is that benefiting you? It used to be difficult to create overview for our customers of all steps they need to take, and we had to keep reminding them by email. With Arrows we use ...

"Arrows will make your life easier, I promise."

What do you like best about Arrows? Before Arrows, I was using pen and paper and other software that just didn't make sense for implementation. I needed something designed specifically to organize and manage all new clients. The top 2 things I appreciate about Arrows: 1. The software itself - it meets the need, provides structure, and has a place for the information I need to organize my mind and clientele. Not only that, but it also provides a client-facing side to it, so I can collaborate ...

"Makes it so much easier to deliver value to customers (and my teams)!"

What do you like best about Arrows? It's intuitive and the team is always receptive to new features that might make life easier. What do you dislike about Arrows? As with most early-stage tools, it's not as extensible as I want it to be for every use case — yet. What problems is Arrows solving and how is that benefiting you? When new customers sign up, we need to lay out what the next steps are, as our onboarding happens both in- and out-of app.

"Same page!"

What do you like best about Arrows? Love Arrows. Getting customer stakeholders on the same page can be such a challenge, especially before a deeper working relationship is built, and Arrows literally gives us this same page. Tracking success at a macro level in Hubspot seals the deal. What do you dislike about Arrows? A challenge sometimes is capturing customer attention enough to even pay attention to Arrows. And so sometimes we end up summarizing the next steps already laid out in Arrows ...

"Finally a product that nails both the experience and operations of customer onboarding"

What do you like best about Arrows? We've tried lots of onboarding tools - from Google Docs to other dedicated platforms like (but sooo unlike) Arrows - and always end up abandoning them. They're too complex and up getting in the way, just another tool to manage. Arrows is different. Arrows focuses on two key priorities: delivering an awesome user experience for the "onboardee" AND a smooth, automated administrative experience. A great team always makes a great platform more powerful, and ...

"Arrows Goes Above and Beyond, They Really Care!"

What do you like best about Arrows? I really felt heard. I felt like my goals mattered and they did everything necessary to help me reach those goals. What do you dislike about Arrows? I had zero issues with Arrows and their platform. What problems is Arrows solving and how is that benefiting you? Arrows is listening to the needs of their customers. They are taking proactive steps to make sure they are offering exactly what I need for project management.

"Finally a product that nails both the experience and operations of customer onboarding"

What do you like best about Arrows? We've tried lots of onboarding tools - from Google Docs to other dedicated platforms like (but sooo unlike) Arrows - and always end up abandoning them. They're too complex and up getting in the way, just another tool to manage. Arrows is different. Arrows focuses on two key priorities: delivering an awesome user experience for the "onboardee" AND a smooth, automated administrative experience. A great team always makes a great platform more powerful, and ...