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Arrows - Customer Success Software

Arrows Reviews in May 2025: User Ratings, Pros & Cons

Empowering customers, streamlining support.

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Arrows Reviews & Ratings

Rating Distribution

Excellent

(44)

Very Good

(6)

Good

(0)

Poor

(0)

Terible

(0)

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Showing 41-50 out of 50

AR

Andrew R

06/27/22

4.5 out of 5

"Finally a product that nails both the experience and operations of customer onboarding"

What do you like best about Arrows? We've tried lots of onboarding tools - from Google Docs to other dedicated platforms like (but sooo unlike) Arrows - and always end up abandoning them. They're too complex and up getting in the way, just another tool to manage. Arrows is different. Arrows focuses on two key priorities: delivering an awesome user experience for the "onboardee" AND a smooth, automated administrative experience. A great team always makes a great platform more powerful, and ...

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AR

Andrew R

06/27/22

4.5 out of 5

"Finally a product that nails both the experience and operations of customer onboarding"

What do you like best about Arrows? We've tried lots of onboarding tools - from Google Docs to other dedicated platforms like (but sooo unlike) Arrows - and always end up abandoning them. They're too complex and up getting in the way, just another tool to manage. Arrows is different. Arrows focuses on two key priorities: delivering an awesome user experience for the "onboardee" AND a smooth, automated administrative experience. A great team always makes a great platform more powerful, and ...

Read more

AB

Anthony B

06/24/22

5 out of 5

"Game-changer. This is the missing automation and consolidation link you've been looking for."

What do you like best about Arrows? Ever thought "I wish one tool could consolidate the multiple tools I use right now into one."? Look no further if you onboard or manage any form of customer lifecycle or journey, and especially look no further if you're using HubSpot at the moment. Very rarely do you find a solution that solves nearly all the problems that arise from all those edge cases that add up for your unique business. Arrows allows you to solve two major problems that arise with ...

Read more

LC

Lori C

06/24/22

5 out of 5

"Simplifying Complex Onboarding Processes"

What do you like best about Arrows? I love how easy it is to set up plug-and-play templates! We have an involved B2B onboarding process where our customers need to undertake a series of steps to be onboarded onto our software. Being able to embed forms, videos and calendar links is an absolute game changer. What do you dislike about Arrows? There aren't really any downsides, moreso product improvements. A few automations could be added and I'd love to see more rich text formatting but the ...

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AB

Anthony B

06/24/22

5 out of 5

"Game-changer. This is the missing automation and consolidation link you've been looking for."

What do you like best about Arrows? Ever thought "I wish one tool could consolidate the multiple tools I use right now into one."? Look no further if you onboard or manage any form of customer lifecycle or journey, and especially look no further if you're using HubSpot at the moment. Very rarely do you find a solution that solves nearly all the problems that arise from all those edge cases that add up for your unique business. Arrows allows you to solve two major problems that arise with ...

Read more

LC

Lori C

06/24/22

5 out of 5

"Simplifying Complex Onboarding Processes"

What do you like best about Arrows? I love how easy it is to set up plug-and-play templates! We have an involved B2B onboarding process where our customers need to undertake a series of steps to be onboarded onto our software. Being able to embed forms, videos and calendar links is an absolute game changer. What do you dislike about Arrows? There aren't really any downsides, moreso product improvements. A few automations could be added and I'd love to see more rich text formatting but the ...

Read more

AV

Akshay V

03/28/22

5 out of 5

"By far the best Onboarding tool i have ever tried out"

What do you like best about Arrows? The email reminders for consumers is the best feature and also the templates that can be used as the starting point of all onboarding plan. What do you dislike about Arrows? The pricing is on the higher side as compared to the competition. What problems is Arrows solving and how is that benefiting you? Reduced the time needed with the customers and exponentially increased my productivity

AV

Akshay V

03/28/22

5 out of 5

"By far the best Onboarding tool i have ever tried out"

What do you like best about Arrows? The email reminders for consumers is the best feature and also the templates that can be used as the starting point of all onboarding plan. What do you dislike about Arrows? The pricing is on the higher side as compared to the competition. What problems is Arrows solving and how is that benefiting you? Reduced the time needed with the customers and exponentially increased my productivity

RA

Rebecca A

02/09/22

4.5 out of 5

"ARROWS FOR ONBOARDING"

What do you like best about Arrows? I like how modern it is. It's very quick, efficient, and maximizes efficiency. What do you dislike about Arrows? It was hard finding their website and not too much detail about the differences between the plans available. Recommendations to others considering Arrows: Definitely give it a try! They offer a nice demo that shows you parts of the software. What problems is Arrows solving and how is that benefiting you? I'm learning more about onboarding. It's ...

Read more

RA

Rebecca A

02/09/22

4.5 out of 5

"ARROWS FOR ONBOARDING"

What do you like best about Arrows? I like how modern it is. It's very quick, efficient, and maximizes efficiency. What do you dislike about Arrows? It was hard finding their website and not too much detail about the differences between the plans available. Recommendations to others considering Arrows: Definitely give it a try! They offer a nice demo that shows you parts of the software. What problems is Arrows solving and how is that benefiting you? I'm learning more about onboarding. It's ...

Read more