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Arrows - Customer Success Software

Arrows Reviews in May 2025: User Ratings, Pros & Cons

Empowering customers, streamlining support.

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Arrows Reviews & Ratings

Rating Distribution

Excellent

(44)

Very Good

(6)

Good

(0)

Poor

(0)

Terible

(0)

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Showing 21-30 out of 50

RK

Ryan K

08/25/22

5 out of 5

"RK Arrows Review"

What do you like best about Arrows? Arrows is an excellent program that has completely streamlined our workflow. We use it for onboarding as new clients arrive into our systems. It allows us to assign tasks, create deadlines, and manage onboarding flow all while taking the headaches out of the process. We can watch customer success in real-time as tasks are completed. Missed steps, edits, and process improvements are all easily adjusted within Arrows to make a simple yet effective ...

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AU

Anonymous User

08/25/22

4 out of 5

"Streamlined onboarding"

What do you like best about Arrows? Clean layout and step by step to do list What do you dislike about Arrows? Limited abilities to integrate with commonly used software What problems is Arrows solving and how is that benefiting you? Helping us onboard participants into a cohort program so that we can ensure that all steps are taken prior to arrival

AU

Anonymous User

08/25/22

4 out of 5

"Streamlined onboarding"

What do you like best about Arrows? Clean layout and step by step to do list What do you dislike about Arrows? Limited abilities to integrate with commonly used software What problems is Arrows solving and how is that benefiting you? Helping us onboard participants into a cohort program so that we can ensure that all steps are taken prior to arrival

JL

J.P. L

07/20/22

5 out of 5

"SAAS Company onboarding / tracking"

What do you like best about Arrows? i like the easy ability to make templates and cross things off my list What do you dislike about Arrows? 2FA. But thats just how the world works these days, for privacy and security issues What problems is Arrows solving and how is that benefiting you? Organizing onboardings and tracking renewals for a SAAS company. Yes I can try to remember to do things but its nice to have a checklist for each client. And track my work.

EB

Eve B

07/18/22

5 out of 5

"Great tool to use for employees and customers"

What do you like best about Arrows? I like that you are able to set up each plan how you would like and that you can choose how much access the customer can have. it is a great tool to help customers monitor their own productivity in training. What do you dislike about Arrows? There is nothing I dislike. Everything works well. What problems is Arrows solving and how is that benefiting you? Its helping keep our customers accountable

AU

Anonymous User

07/18/22

5 out of 5

"It has been great so far."

What do you like best about Arrows? You can create a plan and see the progress that has been made and what the next step is. What do you dislike about Arrows? I haven't been using it for long and everything has been great so far. What problems is Arrows solving and how is that benefiting you? The ability to keep track of training plans.

AH

Allison H

07/15/22

5 out of 5

"We have already referred a few of our friends!"

What do you like best about Arrows? The connection with HubSpot and the form fields and asset gathering that can be tracked back to HubSpot. Along with the embedded meeting links and the tags for customers! Some customers onboard themselves. Other's need a light touch to keep working. What do you dislike about Arrows? It isn't really pretty and it would be so nice to be able to white label it and make it look like out own platform. with images and examples. And it would be nice to have more ...

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AF

Ashlee F

07/15/22

5 out of 5

"Keeps us organized!"

What do you like best about Arrows? Having a checklist to stay on top of it. Integrating with HubSpot and updating our tickets without having to transfer the information. Saves more time and clicks. Creating your own template and having the freedom and creativity to make it more engaging to our Client's. It's a fun way to get them to do their homework without it feeling like more work on their plate. What do you dislike about Arrows? Haven't found anything to dislike. Its great! What ...

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AU

Anonymous User

07/15/22

5 out of 5

"Helping us Onboard and Track Student Status!"

What do you like best about Arrows? The ease of use with integrating onboarding and student submissions with a CRM profile using Hubspot is AMAZING! What do you dislike about Arrows? Some more customization and more variety of field types would be helpful, but certainly not a dig on their current product! What problems is Arrows solving and how is that benefiting you? Onboarding and tracking automation and combining multiple different tools into one easy-to-use pipeline.

JS

Jacqueline S

07/15/22

4 out of 5

"Satisfied"

What do you like best about Arrows? It was easy for me to keep updated and know exactly were I was for each session with my customers What do you dislike about Arrows? When some customers wouldn't go in Arrows What problems is Arrows solving and how is that benefiting you? Where I left off in training with my customers. It's quicker to go into Arrows then researching it another way