AppFolio Property Manager Reviews in July 2025: User Ratings, Pros & Cons

I'm a current Appfolio customer though…

I'm a current Appfolio customer though I'll be looking to switch asap. For the most part Appfolio does a decent job, however there are instances where they do something really idiotic and refuse to fix the issue or at least provide a workaround. For example I just bought a building that closed 3 days ago (dec 30). I was entering in the new building and tenants and appfolio decides to automatically charge December's full rent. There is no point to that, if I need to charge one day of rent ...

"General Manager"

What do you like best? The way they've adapted to the property management industry, has made it a very user-friendly platform... The entire functionality, and the way they've Incorporated this certain tools from prospect to move out, makes for a smooth workflow. They have real time tools, videos, and self-help training.

"General Manager"

What do you like best about AppFolio Property Manager? The way they've adapted to the property management industry, has made it a very user-friendly platform... The entire functionality, and the way they've Incorporated this certain tools from prospect to move out, makes for a smooth workflow. They have real time tools, videos, and self-help training.

Don't go with AppFolio if you are new to property management systems!

If you are just looking to start a property management company and aren't the best at accounting, this isn't the system for you. The customer support when you have a question or problem sucks. Half the time during normal business hours there isn't someone manning the live chat feature and there is no phone number to call if you have issues. I'm sure it works great for those that know exactly what you are doing but it isn't user-friendly for those starting out.

I've always had the best customer…

I've always had the best customer service with AppFolio. Very easy to use this system.

"Easy"

What do you like best about AppFolio Property Manager? I like that if you are computer illiterate like myself it is so easy to learn and pick up quick. What I like also if I put a help request in I get my response quickly.

"Easy"

What do you like best? I like that if you are computer illiterate like myself it is so easy to learn and pick up quick. What I like also if I put a help request in I get my response quickly.

Owner dashboard is terrible

From the owner perspective (customer of a property manager), this is a terrible UI. My old property manager used Buildium, and that provided significant transparency into all aspects of the property from the owner perspective. Now all I get are monthly PDFs with basic information and no way for me to navigate deeper. Buildim included tenant communication history, real time insight into rent payments, as well as easy visualizations into how the property is doing each quarter. (Update): It ...

Owner dashboard is terrible

From the owner perspective (customer of a property manager), this is a terrible UI. My old property manager used Buildium, and that provided significant transparency into all aspects of the property from the owner perspective. Now all I get are monthly PDFs with basic information and no way for me to navigate deeper. Buildim included tenant communication history, real time insight into rent payments, as well as easy visualizations into how the property is doing each quarter. (Update): It ...

"Easy to use!"

What do you like best? Appfolio is the property management software I’ve found that is easiest to send resident notifications, late letters, renewal offers, etc.