AppFolio Property Manager Reviews in July 2025: User Ratings, Pros & Cons

Need too be able to upload more than…

Need too be able to upload more than one pic at a time, it Is frustrating and time consuming

I have not had problems with AppFolio…until now

I have not had problems with AppFolio or it’s customer service but recently, I have had to follow up with requests for help after waiting for nearly a week for an answer. (which I still do not have) This is unacceptable no matter what time of year it happens to be (I am aware that currently, companies are in the full swing of 1099s and more than likely the reps are being bombarded with help requests but just like any other day of the year, clients have everyday problems that need resolution ...

It's not user friendly

It's not user friendly. it's been almost a year and I'm still having difficulty with it. Please work on making it more user friendly

Very easy, innovative and beneficial

PROS: AppFolio is starightforward and easy to use CONS: The contract and filing features needs to improve.

AppFolio.com has made a fraudulent charge on my Visa

AppFolio.com has made a fraudulent charge on my bank account. Notified the authorities and will follow through till someone is arrested.

With each update on the maintenance…

With each update on the maintenance side it is getting much better and a great tool.

Service is non-existent and non-responsive

If nothing goes wrong, AppFolio is a good property management software choice. If something goes wrong, such as they deduct money from your bank account but do not provide ANY reason for doing so, you are on your own and hung out to dry. I have been waiting for customer support to resolve this issue for THREE WEEKS. I am unable to get any help after many emails and phone calls. Their telephone support is just a loop of messages and instructions on how to leave a message or get a call back. ...

I love the features and benefits…

I love the features and benefits Appfolio offers, from the application process to the accounting features. Smart bill makes it easy to receive bills and using the echeck feature makes the payment process seamless. I also like that Appfolio is responsive to the needs of their users through updated features and benefits.

I love the features and benefits…

I love the features and benefits Appfolio offers, from the application process to the accounting features. Smart bill makes it easy to receive bills and using the echeck feature makes the payment process seamless. I also like that Appfolio is responsive to the needs of their users through updated features and benefits.

Vicki Matus is a racist

Vicki Matus is a racist. Not only that, she has been harrassing me for 2 months now. Not only to her son damaging my property that I am renting, she constantly ignore all her tenants when we call or message her. My neighbors witnessed her son destroying property. She has also threatened me on numerous ocassions. Broke multiple laws in state of Texas during a pandemic. Someone please tell her to stop. I have called law enforcement on her in regards to her illegal business she is conducting ...