AppFolio Property Manager Reviews in July 2025: User Ratings, Pros & Cons

Good but I would try something new.

While the software has helped my Property Management company, the constant increase in charges, and complete lack of response to requested features is very disappointing. Unfortunately all issues are pushed off onto a suggestions forum. The features that create additional revenue streams for AppFolio are added while seemingly simple features with hundreds of votes are ignored. I am stuck but if I was starting over I would try somewhere else.

"leasing manager who loves appfolio"

What do you like best about AppFolio Property Manager? Very helpful customer service. Always looking for feedback What do you dislike about AppFolio Property Manager?

"Great experience with Appfolio"

What do you like best about AppFolio Property Manager? It is very good and easy to use it. Very good one to screen the applicants who want to rent apartments.

AppFolio is a wonderful program to use…

AppFolio is a wonderful program to use for any Property Management Company to use.

Only thing lacking is Google fiber

Date of experience: January 29, 2021

We're enjoying it!

AppFolio is a remarkable improvement from our last property management software. There are some changes I would like to see in regard to some report layouts & the inability to integrate GAR leases (state real estate board approved leases) into the system. However, AppFolio is receptive to input from property managers and their customer service is super fantastic. I'm enjoying the software and I think it's a really good fit for our company.

Good app if you can get answers to…

Good app if you can get answers to questions you can't find on their "Help" section or by chatting a question.

Good app if you can get answers to…

Good app if you can get answers to questions you can't find on their "Help" section or by chatting a question.

If I could I would give five negative stars....

If I could I would give five negative starts. By far the worst customer support I have ever seen. These people don’t even have a basic accounting knowledge but they work for an accounting application and answer the phone. Every time I called with a question it was apparently “too complex” to solve it over the phone so they would start a case. Then I wouldn’t hear from them for days or at all. Even when somebody finally got back to me they provided some vague answers and none of the ...

Best customer service

Appfolio always responds to my questions in a very quick manner. Their Chat reps are super friendly and accommodating. So glad we decided to use Appfolio!!!