AppFolio Property Manager Reviews in June 2025: User Ratings, Pros & Cons

"Appfolio"

What do you like best about AppFolio Property Manager? helps property managers and landlords manage their properties more efficiently. Some of its key features include property management, accounting, and marketing.

Life Changer!

I have been in Property Management for almost 25 years, over the years I have used several different software systems. I can honestly say AppFolio is far advanced and has changed the way my office does day to day management. I wish I had AppFolio years ago!

Appfolio continues to be THE best!

Appfolio continues to be the most reliable, cost-effective software partner for my Property Management company. The software is never down--that value alone cannot be overstated. The customer support allows for my team to secure the timely answers needed to properly service our owners, tenants and vendors. Appfolio continues to innovate and lead in a continuously evolving industry. My team and our clients love Appfolio!

"Appfolio User since 2017---"Customer Support" is sorely lacking- Not a good business partner"

What do you like best about AppFolio Property Manager? The owner and tenant portals are helpful Rent payment intake and owner disbursement transactions work well

There is no customer support.

Date of experience: January 30, 2023

Easy to navigate.

Date of experience: January 19, 2023

"Gets the job done but could be more user friendly"

What do you like best about AppFolio Property Manager? I really appreciate the details you are able to add to properties.

Morgan J - Jerry H & Myles W

Morgan J - Jerry H & Myles W along with two other chat "reps" have all told me incorrect solutions which means that NOBODY in this company knows what they're doing. Not a callback, not an answer after being on hold for an hour. if they can't figure out your issue, they close the chat. WHAT A JOKE! This is the WORST PM software I've ever worked with and would never recommend them! Go elsewhere for the sake of using a company who has knowledgable / friendly staff

Customer Service is Lacking

I have been an Appfolio customer for many years. While their product is one of the best, their customer support is surprisingly substandard. When it is working, it's great. When I have an issue, it is nearly impossible to get in contact with a support person in a timely manner and issues are not resolved. I was blamed for a recent issue with syndication to Zillow only to find out days later by Zillow that Appfolio was having an issue on their end. I feel unappreciated as a loyal customer ...

Customer Service is Lacking

I have been an Appfolio customer for many years. While their product is one of the best, their customer support is surprisingly substandard. When it is working, it's great. When I have an issue, it is nearly impossible to get in contact with a support person in a timely manner and issues are not resolved. I was blamed for a recent issue with syndication to Zillow only to find out days later by Zillow that Appfolio was having an issue on their end. I feel unappreciated as a loyal customer ...