Alexandria Reviews in June 2026: User Ratings, Pros & Cons

Alexandria Software

I love Alexandria but I do think that the help section while extensive could be more user friendly. Not all of the prompts and commands are intuitive and at times I felt like I've been give instructions but not how to get to the location to start the instructions. I like the ease of checking books in and out and the record keeping. I like the options I get with the program but still unsure how to use it. My school is small so I hope you keep the many levels of intricacies as to keep our ...

User Friendly Interface but Reports Frustration

Overall I think that Alexandria is a pretty easy and straight forward to use as far as basic circulation. But running reports feels like a guessing game and often I can't easily locate the kind of report I am looking for. I feel like the reports I need are fairly basic informational reports but because we have 3 campuses all on the same site it makes it difficult.

Overall Great Product

Love the customer service! I can call for any reason and immediately get help.

Buggy 7.x client/server version

Using the new server/client 7.x version. Not too happy as there are lots of bugs. Wasting precious library time to iron out the deficiencies and report errors, all while trying to be productive. Alexandria Tech Support desk is wonderful though, very accommodating & answers customer queries promptly. Emails back if I get disconnected with them, while working through an issue.

Pretty good, but...

I have been using Alexandria for several years, and I enjoyed the new features available in my upgrade to version 7 (from v. 5) last year. Being able to access the software over the Internet is wonderful and streamlines adding catalog-search computers. I feel like most of the menus and features are intuitive, and I love that the software searches for pictures of items in our collection on its own in the background. I look organized, and the students love being able to see cover art in their ...

Good Value

The software is relatively easy to use and very affordable. We have no problems training new users to run the library side of things or to use the software as a patron. We do not use all of the features - like Explore - and we do not use any of the paid add-ons. We used to subscribe to Sneak Peek, which I thought was great, but students did not ever use it. Support, when I've needed it, has been very responsive and friendly. I think there was only one time in my 11 years using Alexandria ...

Would like more user friendly software.

You need to have a lot of time to figure out the software, normally in a school library you don't have that time. All of our tech savvy librarians seem to use it with more ease.

Great-user friendly and and quick

Reports are easy to generate and extremely useful. Online service is fast and very rarely goes down.

MSHS

Called Customer Service today & got great help!

Mostly idiot-proof for newbies

Coming to this program as a new library technician with very little experience I was able to grasp the system with some trial and error. I do like the tips and tricks emails that Alexandria has recently begun sending. I find they address some common issues. However, the instruction manual wasn't comprehensive and I eventually gave up trying to use it.