Alexandria Reviews in June 2026: User Ratings, Pros & Cons

Awesome tech support

The tech support is always extremely helpful and able to correct the problem

Just ok

Alex does the job, but there are lot of things it could do better.

Good, Bugs Need Fixed

This new system is definitely a step in the right direction. However, like all other new software bugs are causing some frustration at what seems to be the worst possible times. Overall, love the new look!

Alexandria meets our needs in our Pre-K - 12 district.

We have used Alexandria for over a decade. It works, and it works well. Easy to update, add students, upload pictures. From my Technology Directors seat, "Alex" is a winner.

Great customer service

I've had a great experience with customer service. This LMS is new to me so I call often :) I'm not overly satisfied with the format of the LMS itself (hence the 4, not 5 stars). I previously used OPALS and perhaps it is my learning curve making that decision. After another year of Alexandria, I may just learn to like it more.

Great program!

Alexandria does a good job at keeping the library check out process smooth. It also has good sound notifications when there is an alert. Going back and forth between check out mode and book drop can be frustrating as it does not immediately go back to check out when a patron barcode is scanned. Reports take three clicks to download and four to print. Our upgrade this year has been frustrating because these functions used to be faster and more easily accessed.

Alexandia, pretty good

Alexandria is a pretty good database. It has helped us a lot to automate our library processes and it contains several options to manage your library according to your needs and preferences. The technical service team is very good. They are polite and timely to solve problems. The only reason why I did not give 5 stars is because in a couple of occasions I received confounding information from the technical team and the customer service team. At the end everything worked out well but we ...

It works for our library needs.

We have trouble each year around the time our subscription is up for renewal. The systems shuts down a couple of times a week for a month, but once we renew it works again just fine.

Helpful

Alexandria has helped our school librarians with their books.

Long time Alexandria user

I began using Alexandria way back when the company was small and version 3 was something they were planning for the future. I stayed with version 5 for a long time because our equipment was never state-of-the-art and mine is the only school in the district using a Macintosh library program. I liked version 5 very much and was very comfortable using it found it very reliable. With version 5 I almost never needed to call tech support for help. Changing to version 6 has been a mixed ...