Alexandria Reviews in May 2025: User Ratings, Pros & Cons

Great product

I enjoy using Alexandria and it works well for our school system! There are times it is a bit complex, but that is more of an issue for me with learning how to use the program than anything. I've had good support when I've asked for assistance.

Thanks for your support!

As a new school librarian, I had little training from my district. Learning the Alexandria program was very easy. Any time had a question I could find the answer in a search, a video, or I knew I could call to receive professional support. Thank you!!

Great Company!

I really like the company. There are only a couple reasons I gave it a 4 star and not 5. We have been in contact since the beginning of the school year about linking our ipads and communication on their end seems to be lacking. The other thing is, if you don't search the exact title or author the book will not come up in the search. I wish it would bring up what things that are close to it. Other than those two things I would recommend Alexandria to other schools.

It'll do . . .

Every day use is easy to manage.

Good work, but half the time I figure it out myself.

Kind of a mixed bag review- it's a good system. But when I call for help, half the time I figure it out myself before the paid reps do.

Excellent Customer Service

When I've had to call with questions the staff at Alexandria is friendly, helpful and prompt. No complaints at all with service. The system is easy to use, I just wish the reports allowed more flexibility in parameters and what stats are printed.

Trustpilot

I found this new program to be an added source of security and user friendly.

Alexandria Review

Great program, easy to use, but there are some little problems. Like being able to change a password not being on the help menu.

Alexandria Library Automation Software

Easy to use. Great tech support.

Reliable but (sometimes) complicated.

As the only staff person in a busy school library, I find Alexandria to be reliable and functional. I especially like how easy it is to catalog new materials using this software. My only criticism is with the number of reports Alexandria has available. It can be very difficult to find reports that I need. It seems like there could be a set of essential reports that most school librarians use regularly that are set apart from the long lists and categories of reports.