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DD
Denise Drach
10/10/16
Great Customer Service
Whenever I have had any difficulties the people on the help line have always been patient and explained things in a way that even a non techie like me can understand.
DF
Dorothy Fasold
10/10/16
Alexandria
This was the first Automation system that our library use and we still are using it today, We started using it back in 1990.
JH
Joyce Hennager
10/10/16
Technical Assistance
They have an excellent technical service-quick, friendly and very polite.
CC
Charlie C
10/10/16
Great product and support
Key to good software is not only the software itself but also the support that comes with it. Very happy with both for Alexandria Library.
C
Customer
10/10/16
Wonderful!
The tech support is always friendly and available to help.
BE
Bill Evans
10/10/16
Simple, easy, what's not to like?
We decided to move from onsite library to Alexandria cloud version and migration was quick easy. I didn't have to do anything once the Alexandria tech started to process except sit back and wait. It was over the next day and we were up and running with no downtime since it was done at the end of the previous day. Since then, I've only had to call tech support once and even then it was "user error". I wish all of our enterprise software as a service was so easy!
DL
D. Laura
10/10/16
New Library with New System
The Support Team has been excellent! There are a few areas that I found cumbersome to get the results I wanted. The Companion Corp. team was been wonderful assisting me through the process. Ultimately I will have a few suggestions that may help make some of the processes more user friendly, if possible to be come a part of the program.
TV
Tallie VanWesten
10/10/16
Alexandria Library Software
I have used Alex for my library since version 3 and I wouldn't use any other one! We chose it at the time because it was Mac compatible and because of the ease of use. It is still one of the most user friendly softwares that I have ever used. Our district tech guy wanted us to make a software change a couple of years ago and we all threatened mutiny if he made us change to a different product. I also think it has the best customer service people. We had upgraded our computers one summer and ...
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JD
Julia Desalernos
10/10/16
I LOVE MY ALEXANDRIA LIBRARY AUTOMATION SOFTWARE!!!
I can not live without your library system! My young middle school students enjoy the ease of helping students check in and out books, assist in locating books on the OPEC desktop computers, the reports are easy to manage and your personal service team is exceptional!!! Especially, your on-line tech services and sales department when I required new bar codes. Your program is a librarian's best friend... love you!
MP
Mely Paez
10/10/16
Technical Support
The technical support for the Alexandria Library Automation Software is awesome. They are available 24/7.
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