Alexandria Reviews in June 2026: User Ratings, Pros & Cons

Great customer service & support

Prompt and clear customer support. Product updates frequently enough to implement new features and fix glitches but not too often to be inconvenient. Database features continue to become more user-friendly.

Few problems, but little feedback to suggestions

We have had relatively few problems and the tech department is very helpful. But I have made some suggestions and you never hear back on what is happening. Also, I have been hearing problem about the Version 7 so am afraid to try it.

Trustpilot

I found this new program to be an added source of security and user friendly.

Usually Great customer support

99% of the time Alexandria support has been wonderful assisting us whenever we have an issue. Currently there is some frustration w/ the rollout of v7. Not a lot of communication as to why the upgrade is on hold and no prior notice that that option is not even currently available. If there are tech issues, then openly share this w/ the customers. Communication and transparency are essential.

Partnership

Always good to have partners that view a program that is valuable to students education

Alexandria is mostly very user friendly.

I am frustrated with having to enter all 18,000 books from my library one by one. However, once we get rolling, I think it will be great. I love that the kids can look up books and see where they are on the map. I love the Bulletin feature for the teachers.

Alexandria Review

Great program, easy to use, but there are some little problems. Like being able to change a password not being on the help menu.

I've been impressed enough with Alexandria at my one school that I'm going to order it for the second school I work at.

I've worked with Alexandria for approximately three years. Overall, I am a very happy customer. Sure, there are things I wish were easier or available that aren't, but anytime Nicole (my Library Assistant) or I have had a question, Alexandria has been FANTASTIC about helping. They answer their calls so we can talk directly to a person, and they take their time to assist us. I feel like they value us as their customers.

Reliable but (sometimes) complicated.

As the only staff person in a busy school library, I find Alexandria to be reliable and functional. I especially like how easy it is to catalog new materials using this software. My only criticism is with the number of reports Alexandria has available. It can be very difficult to find reports that I need. It seems like there could be a set of essential reports that most school librarians use regularly that are set apart from the long lists and categories of reports.

Alexandria: Oakland-Craig

I've had pretty good experience with this product. I am usually able to search my questions on the internet and find out how to fix my issues. If not then I call the Help Line.