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Alemba Service Manager - Service Desk Software

Alemba Service Manager Reviews in June 2025: User Ratings, Pros & Cons

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3.8

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Alemba Service Manager Reviews & Ratings

3.8

Very Good

Based on 72 ratings & 63 reviews

Rating Distribution

Excellent

(30)

Very Good

(26)

Good

(6)

Poor

(0)

Terible

(1)

Expert's Review

Having analyzed recent user feedback on Alemba Service Manager, it's evident that the product boasts several strengths. Users appreciate the dashboard view for its customization options and time stamp features. The integration with Active Directory and ease of routing IT service management tasks stand out as key benefits. Additionally, the software's capability ...Read more

Alemba Service Manager pros and cons

  • Provides user-friendly dashboard view with customization options.

  • Integrates well with Active Directory, offering detailed information.

  • Capable of automating ticket routing and notifications, saving time and reducing manual effort.

  • Easy reporting on incident management and service requests.

  • Lack of modern features like AI integration and knowledge base integration in older versions.

  • Some sluggish performance in the web interface.

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Showing 31-40 out of 63

MF

Maurilio F

07/17/17

4 out of 5

"Virtualization is Maximun"

What do you like best about Alemba Service Manager? POwer force of virtualization os ambients computation!! What do you dislike about Alemba Service Manager? easy for configure and less support formats for images. Recommendations to others considering Alemba Service Manager: Using with server base linux is best! What problems is Alemba Service Manager solving and how is that benefiting you? Vistualization high ambients critical.

MF

Maurilio F

07/17/17

4 out of 5

"Virtualization is Maximun"

What do you like best about Alemba Service Manager? POwer force of virtualization os ambients computation!! What do you dislike about Alemba Service Manager? easy for configure and less support formats for images. Recommendations to others considering Alemba Service Manager: Using with server base linux is best! What problems is Alemba Service Manager solving and how is that benefiting you? Vistualization high ambients critical.

AU

Anonymous User

07/16/17

3 out of 5

"VMware Service Manager"

What do you like best about Alemba Service Manager? Not a lot of issues going on--I think it fulfills its functionality to complete the task What do you dislike about Alemba Service Manager? User Interface is quite old--it gets pretty uncomfortable when trying to learn how to use it What problems is Alemba Service Manager solving and how is that benefiting you? to deliver and manage physical, virtual, and Cloud-based IT services in a standardized way with employees

AG

Andrea G

06/14/17

3.5 out of 5

"VMware Review "

What do you like best about Alemba Service Manager? That it allows me to access my windows machine on my MAC. What do you dislike about Alemba Service Manager? I've had troubles with VMware not crashing. Not sure if it was my profile or the actual software. What problems is Alemba Service Manager solving and how is that benefiting you? It's been awesome to switch from my windows machine back to my MAC.

BK

Brian K

06/01/17

3.5 out of 5

"Great management"

What do you like best about Alemba Service Manager? The ease of management from a single pane of glass makes this really awesome What do you dislike about Alemba Service Manager? it is definitely rather costly, but well worth the expense with the amount of time it saves your admins Recommendations to others considering Alemba Service Manager: Give it a test drive and let their experts show you all the benefits. You'll be surprised and very pleased with all of the amazing capabilities this ...

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LH

Larry H

05/30/17

3.5 out of 5

"VMWare Service Manager"

What do you like best about Alemba Service Manager? Very easy to use if familiar with prior VMware products. What do you dislike about Alemba Service Manager? Honestly, no negative feedback on this one. What problems is Alemba Service Manager solving and how is that benefiting you? Makes it extremely easy to support and add new VM's.

AU

Anonymous User

05/09/17

5 out of 5

"user friendly "

What do you like best about Alemba Service Manager? ease of use and interface makes everything easy to find What do you dislike about Alemba Service Manager? Nothing, we have been using this with Cisco SUCM & Paging systems with no issues What problems is Alemba Service Manager solving and how is that benefiting you? Cisco and paging system

AC

Alaina C

04/25/17

2.5 out of 5

"Good Product, easy to use"

What do you like best about Alemba Service Manager? It is easy to use and learn. I did not have a lot of experience with this but what I did use I found to be pretty straight forward. What do you dislike about Alemba Service Manager? I did not get to use this much because I did not work on that side of the company so I have nothing bad to say. What problems is Alemba Service Manager solving and how is that benefiting you? It is for data warehousing and storage.

AU

Anonymous User

04/04/17

5 out of 5

"Helps me a lot to virtually manage my services across IT opeartions"

What do you like best about Alemba Service Manager? Virtualization and Platform usage. Help me manage my day to day IT operation across IT section in my organization. What do you dislike about Alemba Service Manager? Desktop based instance is not so popular among users Recommendations to others considering Alemba Service Manager: Its the best platform on IT planed to use and standup a virtual environment with ease of use in day to day operations. What problems is Alemba Service Manager ...

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AU

Anonymous User

03/28/17

4.5 out of 5

"VM Ware"

What do you like best about Alemba Service Manager? This one of th he best managers that we have used. It is very intuitive for first time users. What do you dislike about Alemba Service Manager? The program cold use a little help with the views. What problems is Alemba Service Manager solving and how is that benefiting you? Being able to make Test and Development sites.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].