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Alemba Service Manager - Service Desk Software

Alemba Service Manager Reviews in June 2025: User Ratings, Pros & Cons

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3.8

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Alemba Service Manager Reviews & Ratings

3.8

Very Good

Based on 72 ratings & 63 reviews

Rating Distribution

Excellent

(30)

Very Good

(26)

Good

(6)

Poor

(0)

Terible

(1)

Expert's Review

Having analyzed recent user feedback on Alemba Service Manager, it's evident that the product boasts several strengths. Users appreciate the dashboard view for its customization options and time stamp features. The integration with Active Directory and ease of routing IT service management tasks stand out as key benefits. Additionally, the software's capability ...Read more

Alemba Service Manager pros and cons

  • Provides user-friendly dashboard view with customization options.

  • Integrates well with Active Directory, offering detailed information.

  • Capable of automating ticket routing and notifications, saving time and reducing manual effort.

  • Easy reporting on incident management and service requests.

  • Lack of modern features like AI integration and knowledge base integration in older versions.

  • Some sluggish performance in the web interface.

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Showing 21-30 out of 63

AU

Anonymous User

08/30/17

5 out of 5

"Powerful automated IT service managment"

What do you like best about Alemba Service Manager? The VMware service manager is fantastic. What do you dislike about Alemba Service Manager? The VMware service is improving product. Recommendations to others considering Alemba Service Manager: I strongly suggest to try out the automated service for few months and see the results. What problems is Alemba Service Manager solving and how is that benefiting you? These are the benefits that I have observed: 1- Provides cloud consumers a ...

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AU

Anonymous User

08/15/17

4.5 out of 5

"VMware Service Manager_Review Shivakumar"

What do you like best about Alemba Service Manager? It makes IT Healthcare like much easier, secure and most reliable. You can content you client domains/networks with the most secure way possible. What do you dislike about Alemba Service Manager? Nothing as of now.. keep up the good work! Recommendations to others considering Alemba Service Manager: Keep up the good work! work ion the UI What problems is Alemba Service Manager solving and how is that benefiting you? Accessibility, ...

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AU

Anonymous User

08/15/17

4.5 out of 5

"VMware Service Manager_Review Shivakumar"

What do you like best about Alemba Service Manager? It makes IT Healthcare like much easier, secure and most reliable. You can content you client domains/networks with the most secure way possible. What do you dislike about Alemba Service Manager? Nothing as of now.. keep up the good work! Recommendations to others considering Alemba Service Manager: Keep up the good work! work ion the UI What problems is Alemba Service Manager solving and how is that benefiting you? Accessibility, ...

Read more

AU

Anonymous User

08/08/17

4 out of 5

"Ok experience with VMware"

What do you like best about Alemba Service Manager? VMware made it easy to log into my desktop and work from anywhere. This was especially convenient when traveling between multiple office and hospital locations. All of my documents and applications were available anywhere, and everything was exactly where I left it in my files which saved a great deal of time from searching for the documents that were needed for my daily tasks. What do you dislike about Alemba Service Manager? The software ...

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ᕓ𝔦𝔠ӄ𝔦

08/08/17

4 out of 5

"Great Software"

What do you like best about Alemba Service Manager? Enables users to manage IT services, such as cloud-based, virtual, and physical. Provides a user-friendly way to control workflow. What do you dislike about Alemba Service Manager? I haven't had any negative experiences from using this software. It has been extremely beneficial so far. Recommendations to others considering Alemba Service Manager: VMware Service Manager is a useful product that allows users to manage and control IT-services ...

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AU

Anonymous User

08/08/17

4 out of 5

"Ok experience with VMware"

What do you like best about Alemba Service Manager? VMware made it easy to log into my desktop and work from anywhere. This was especially convenient when traveling between multiple office and hospital locations. All of my documents and applications were available anywhere, and everything was exactly where I left it in my files which saved a great deal of time from searching for the documents that were needed for my daily tasks. What do you dislike about Alemba Service Manager? The software ...

Read more

ᕓ𝔦𝔠ӄ𝔦

08/08/17

4 out of 5

"Great Software"

What do you like best about Alemba Service Manager? Enables users to manage IT services, such as cloud-based, virtual, and physical. Provides a user-friendly way to control workflow. What do you dislike about Alemba Service Manager? I haven't had any negative experiences from using this software. It has been extremely beneficial so far. Recommendations to others considering Alemba Service Manager: VMware Service Manager is a useful product that allows users to manage and control IT-services ...

Read more

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Alejandro Daniel D

08/03/17

4.5 out of 5

"very satisfying"

What do you like best about Alemba Service Manager? great user experience, easy to learn and get used to What do you dislike about Alemba Service Manager? linux (ubuntu) version of VMware Horizon Client not very stable What problems is Alemba Service Manager solving and how is that benefiting you? virtual acces trought VMware Horizon Client

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Alejandro Daniel D

08/03/17

4.5 out of 5

"very satisfying"

What do you like best about Alemba Service Manager? great user experience, easy to learn and get used to What do you dislike about Alemba Service Manager? linux (ubuntu) version of VMware Horizon Client not very stable What problems is Alemba Service Manager solving and how is that benefiting you? virtual acces trought VMware Horizon Client

AU

Anonymous User

07/27/17

3 out of 5

"Quality ticketing system"

What do you like best about Alemba Service Manager? Compared to others used like Autotask & SIM, feels to be the most usable. It gives the most options for gathering statistics compared to some others as well. What do you dislike about Alemba Service Manager? It didnt have at the time I used it, a sort function to bring more filters in for say specific region on our queue. Other than that, dont really have any complaints, because our team worked well with it. Recommendations to others ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].