Agile CRM Reviews in July 2026: User Ratings, Pros & Cons

"It's been really fun to work with to stay organized and on-top of the follow-up!"

What do you like best about Agile CRM? First, I want to thank you for providing such an easy-to-use platform. There are so many benefits and features. Our team really benefits from the Tasks feature so that we can keep up with our prospects as well as customers to keep them coming back to order again and again. What do you dislike about Agile CRM? It doesn't seem like the social integration is really clear and easy for us to understand or work with. Also, we've had issues with other ...

"The best value for money all in one CRM"

What do you like best about Agile CRM? Agile CRM is the most feature complete CRM out there. Combine that with the per month cost and you have the best value for money CRM around. Calendar/booking feature, email campaigns with branching logic, integration with website inquiry forms, so many features! What do you dislike about Agile CRM? Having restrictions on the number of campaigns etc. (even on higher plans) is a little restrictive. Would like to see an unlimited plan. Not sure if this is ...

"Excellent, cost effective solution for small businesses."

What do you like best about Agile CRM? I like the ability to pull contact communications from multiple sources (email, social, etc.). I enjoy the simple, yet powerful interface. I also like how it integrates seamlessly to GMail; we are able to quickly add, from GMail, contact information into AgileCRM. What do you dislike about Agile CRM? I do not like how it handles email and social alerts. I would like AgileCRM to be able to operate almost as an email client; allowing us to see all ...

"Good Tool and Keeps Improving "

What do you like best about Agile CRM? AgileCRM has a very all-inclusive marketing automation solution that allows you too visually see your map with workflows. This helps you recognize the holes in your campaigns and adjust. Reports, very easy to dump into excel and make your own charts if need be. What do you dislike about Agile CRM? That you are unable to see your email via outlook with an exchange server Recommendations to others considering Agile CRM: You must try, I have used Zoho and ...

"The most user friendly client management tool "

What do you like best about Agile CRM? I am very impressed with the robust system that agile offers. It is helping to drive the operations of my company. I'm particularly impressed with the support that agile offers. If I ever have a question on how to best utilize the system, I reach out to Patrick who has helped me from day 1. I am able to much more effectively manage my contacts which has led to an increase in service and conversion rate. Agile contains all the functions and abilities ...

"Great & Flexible for SMB"

What do you like best about Agile CRM? Integrations with Paypal, stripe and built-in forms and email automation. I love tagging contacts and adding them to an automated campaign and being able to rate that contact based on them opening or clicking plus seeing in real time when contact opens or clicks on a link. What do you dislike about Agile CRM? Creating email templates is kinda clunky especially if you like to add lots of images. Not a fan of the landing page software so I kept my own ...

"CRM that automates your marketing"

What do you like best about Agile CRM? AgileCRM has a very comprehensive marketing automation solution that allows you to mindmap your workflow. This helps you identify the holes in your campaigns and modify. They also allow you to look at activity down to the individual user activities. I also like the new feature that allows you a peak into anonymous user activities. They have now segmented their platform into Sales (CRM), Marketing (automation) and Services (customer service) This allows ...

"Terrible CRM"

What do you like best about Agile CRM? Very little, you can send mass marketing emails but so can other CRMS and they're not so buggy. What do you dislike about Agile CRM? Lots of bugs, complicated to set up a unsubscribe link, no pipeline feature so you have to rely on tags. There are others but I have wasted enough time with Agile and don't want to continue wasting my time. What problems is Agile CRM solving and how is that benefiting you? Sending marketing emails.

"Agile has been integral in streamlining our intake communications."

What do you like best about Agile CRM? Value. We spent two months researching and testing a handful of CRM options to streamline our new customer intake process. Agile is a fine blend of usable functionality at a scalable and affordable price. What do you dislike about Agile CRM? Customization of the admin interface is a bit lacking. The dashboard modules are nice but it would be great to have some more control over default field labels and context. Recommendations to others considering ...

"Good for my needs"

What do you like best about Agile CRM? Recording emails and easily viewing tasks. Not tried email campaigns - still using Mailchimp Not using deals yet - too much admin as it is without needing to keep a track on sales in another platform Being able to scrape web data for contacts is good (chrome plug in) What do you dislike about Agile CRM? The fact I cannot send a template to look like a regular email. Everyone knows when an email is sent in bulk, it takes away the personal feel of an ...