Agile CRM Reviews in July 2026: User Ratings, Pros & Cons

"The worst cloud software I have ever used"

What do you like best about Agile CRM? The concept is great - blending CRM with Marketing Automation. What do you dislike about Agile CRM? The system is riddled with bugs and poor design choices. I just counted how many support requests I have raised in the past 6 months - it's just shy of 100! Critical things like contacts being deleted, emails not being sent, losing deals in the CRM etc. I prepaid for 2 years and it's one of the biggest mistakes I've made. Their support team, whilst ...

"Want to love this CRM, but still learning."

What do you like best about Agile CRM? I like that there is a lot of functionality that you would have to pay 10x more for in other apps or combining apps together. The beta mobile app is okay and does what I need. They are always improving the app and releasing new features which are great. The overall UI is pretty good and I can find my way around quite easily most of the time. What do you dislike about Agile CRM? Similar to how other users responded. I find the email templates clunky and ...

"Great CRM, Marketing Automation, and all the tools you need to run a business"

What do you like best about Agile CRM? It has everything you could possibly need. You get email tracking, email templates, web tracking, push notifications, a robust CRM, marketing automation and a whole lot more for a minimal cost. I have seen others complain, but I am not sure they have compared other marketing automation CRM's out there. For the price and features this is a no brainer. I have been with them for 2 years and at times things are clunky, but they always get fixed or come out ...

"Outstanding customer service"

What do you like best about Agile CRM? Agile's support option for customers who are simply trialing the product without paying is fantastic. In the free version, you can trial one campaign and create landing pages. That's a lot more than what some other free versions out there offer. As a start-up company, the low entry fees are very attractive and gives me the opportunity to keep using and testing it with a relatively small investment of $120 per annum. What do you dislike about Agile ...

"A complete CRM/marketing automation platform"

What do you like best about Agile CRM? The combination of a good CRM along with a marketing module which is completely customizable, helped me a lot in identifying my customers and reaching out to them in the most effective and efficient way. AgileCRM empowers marketing team to create and deploy marketing campaigns without involving IT . What do you dislike about Agile CRM? For the landing pages module , it would have been better if the landing pages could be hosted with https rather than ...

"Agile Review"

What do you like best about Agile CRM? As a general coment, the tool is robust and inclusive and we have not use all the features. What do you dislike about Agile CRM? Agile had been a very complete tool for our company, but we had experienced a lot of inconveniences with the users , meaning, we has looked for them but never showed up, but when added through another method then it works or vice versa. We reported many times and still we continue with the same issues, since it gets fixed but ...

"Amazing, we finally have a CRM that everyone loves"

What do you like best about Agile CRM? Agile is really simple to use, as with all CRMs it is basically a big address book with the ability to add notes and track deals. It does this really well, and if nothing else the ability to keep this data well organised, tagged and updated will be enough for some users. Where it really shines is the marketing automation features, some other reviewers have criticised these features but I feel they are being unfair. We have contemplated other MUCH more ...

"Excellent All-in-one"

What do you like best about Agile CRM? Feature list is comprehensive, integrations seem limitless (without going to the complexity of beginners requiring a developer like salesforce), and customer support is quite responsive. What do you dislike about Agile CRM? What would see to be a highly useful Chrome extension for it (unofficial) was buggy, so I had to write my own. What problems is Agile CRM solving and how is that benefiting you? Centralized customer data points. The project wasn't ...

"Awesome CRM for an awesome price"

What do you like best about Agile CRM? I love how easy to use the features are - I didn't need any training on the software to get started, and there are great resources online for training as you go, so when I find something I need help with, it's easy to figure out. I also like the marketing automation area where i can set up complete automation very easy. What do you dislike about Agile CRM? There is no native IOS app. I would be very happy if i can use my crm from my ...

"Agile is good but always disappoints me in some or other way"

What do you like best about Agile CRM? The interface is good and clear. It took me a very short amount of time to understand all its features. The price is very affordable and that was one of the main reason I gave it a try. What do you dislike about Agile CRM? I like Agile, but there's always some issues that arise that make no sense and make me like it less and less overtime. If you write an email to multiple contacts you can't add an attachment, which is no good. I found an alternative ...