Agile CRM Reviews in July 2026: User Ratings, Pros & Cons

"Solid Small to Mid Sized Business CRM"

What do you like best about Agile CRM? It has a wide feature set. Reasonable price. Perfect for smaller teams. What do you dislike about Agile CRM? The email creation and HTML editor features are a bit subpar but can be navigated if you have HTML skills. Also it doesn't seem to do the best job at de-duplication. What problems is Agile CRM solving and how is that benefiting you? Tracking customer experiences and sharing notes. It's great for doing lead scoring based on user-interactions.

"AgileCRM the ultimate all in one!"

What do you like best about Agile CRM? I have been using AgileCRM for more than a year. I have benefited from the improvements and growth. Like all CRM platforms, if you apply yourself to it, the features are amazing. I run multiple businesses and I could not do it without Agile. The team do get back to you and the potential and value of this platform is exceptional. I do recommend Agile CRM and a complete sales, marketing and now service platform! What do you dislike about Agile CRM? Not ...

"Reliable and easy to use product"

What do you like best about Agile CRM? AgileCRM is developer friendly, we can customize it without taking too much time. I really like the marketing automation tool, easy to use, even for non-tech collaborators. What do you dislike about Agile CRM? I wish I had more nodes/campaigns to add in marketing automation tool, it is restrictive. What problems is Agile CRM solving and how is that benefiting you? Thanks to Agile, our customer database is clean and our processes too ! Helpdesk for ...

"Very Good but the email marketing piece needs development"

What do you like best about Agile CRM? The ability to view a snapshot of your contacts, sales and social media. What do you dislike about Agile CRM? The email marketing is not robust and not up to the latest industry standards. Recommendations to others considering Agile CRM: Very good customer support. What problems is Agile CRM solving and how is that benefiting you? I was trying to consolidate a couple systems so I can use one system.

"A Virtual Swiss Army Knife for Business!"

What do you like best about Agile CRM? After assisting a client of mine set up Infusionsoft I fell in love with the concept of a system that could route my potential clients through a process customized to what they really need. This way I could provide the greatest value to each one and have it automated. Since the cost for Infusionsoft was prohibitive, I was looking for an alternative. I found AgileCRM and started using it. So far I found that I can do most of the same tasks with AgileCRM ...

"I truly found it useful"

What do you like best about Agile CRM? I liked the way things were organised by company/ people from that company. What do you dislike about Agile CRM? At one point it became hard to organize people you had to follow-up with just by using tags and notes. Recommendations to others considering Agile CRM: If you're a start-up and don't have loads of money for expensive CRMs, Agile works perfectly, and I'm sure they will get better and better over time. What problems is Agile CRM solving and ...

"HORRIBLE TECH SUPPORT!"

What do you like best about Agile CRM? The possibilities - website tracking, email automation, crm, pop-up forms, and more -- seemed like the perfect combo!! What do you dislike about Agile CRM? In trialing this software, we needed to make sure that the website page tracking is possible using our own forms on Squarespace. Also, we tested out their pop-up form to make sure it was capturing contacts into the CRM. Both were not working so we reached out to tech support. Tech support isn't tech ...

"The worst email automation tool I've used"

What do you like best about Agile CRM? The CRM part is OK if you want a very basic tool to store your leads, and do not require a lot of customization. You can easily add custom fields, but the interface is basic so I wouldn't recommend it from a visual perspective. What do you dislike about Agile CRM? For the CRM portion, the information is stored in tabs. So if you want to look at a contact record, you can tab to see their info, then tab to see their web activity, then tab to see their ...

"Less than great"

What do you like best about Agile CRM? The amount of apps that connect to the cloudware seem to be great. But buggy. It looks good and gives good visual of data. Email integration was good. Captures a lot. What do you dislike about Agile CRM? Customer support is horrible. They sales guys are pushy and offered if I didn't like it that we could get a full refund before 30 days. NOT SO. The cloudware is super buggy. The apps don't always work The dashboard is buggy. Sometimes displaying old ...

"Great Hubspot alternative for small businesses"

What do you like best about Agile CRM? Agile CRM and ClickDesk seamlessly integrate with best of class web apps such as Shopify, Wufoo, Harvest, Quickbooks Online, Basecamp, Google Apps, and many more. Customer support is excellent and replies rapidly. The breadth of features and breadth of integrations AgileCRM and ClickDesk offer is unparalleled. You would have to patch together several apps to match what AgileCRM and ClickDesk do. What do you dislike about Agile CRM? I wish it had a more ...