ActiveCampaign Reviews in August 2026: User Ratings, Pros & Cons

ActiveCampaign is the spice of life the CRM Industry needed

What do you like best? Smooth, easy to train, runs like a dream. What do you dislike? Customer Support can be some what difficult to work with (Specially on new campaigns! Recommendations to others considering the product: Pretty much, everything and anything! Please link with Zapier more! What problems are you solving with the product? What benefits have you realized? Email marketing

I am very happy with the platform and the value (price)

What do you like best? It does everything that all the platforms do with out the 3x price. What do you dislike? They are not on the cutting edge but I don't really use it anyway. Recommendations to others considering the product: It is the best value option What problems are you solving with the product? What benefits have you realized? Managing my CRM

Very Solid Solution for Small Business and Online Business Owners

What do you like best? I like that my clients can use it when they're just starting to build their email list, and they can continue to use it as they grow. (I also love that I can use it even after being in business for a while. AC has everything I need too. What do you dislike? Not much to dislike...although I do wish it had an easy integration with a payment processor. (There are setup options, but none that are ultra seamless. What problems are you solving with the product? What ...

Changed my business

What do you like best? The ability for AC to interface with my website and really make my CRM a powerful tool that we use on a daily basis. What do you dislike? Needs more sms marketing features and options What problems are you solving with the product? What benefits have you realized? Able to tie in email marketing with our crm and website. This allows us to have a snapshot of each user.

Very easy to work with

What do you like best? I like that there is always someone at the home office to help me when i get stuck on something stupid! They also don't make me feel dumb to ask. What do you dislike? The CRM part is a little clunky It makes you go back and forth a lot Recommendations to others considering the product: Use the support! What problems are you solving with the product? What benefits have you realized? Keeping track of deal flow

The ultimate email experience

What do you like best? What is most helpful with ActiveCampaign is the ability it gives me to see my entire subscriber base at first sight. With very few clicks, I'm able to see who's active, who's inactive, who's highly engaged and who has to be brough back in the loop. I also like how easy it is to segment my subscribers and how ActiveCampaign integrates with all my other tools (webinar platform, lead form design software, shopping cart and so on. What do you dislike? I've been using ...

ActiveCampaign Has Proven To Be More Value-Added For My Business Than Infusionsoft.

What do you like best? As a new user to ActiveCampaign (I switched from Infusionsoft to "AC", the interface is easier to use. I have been able to navigate throughout the software seamlessly and get a lot of work done. I like how everything is laid out on one screen, whereas with Infusionsoft I would have to toggle between screens. For example, I would have to work on an automation, then click out of the screen (or backspace to the beginning before having to click into a new screen, make ...

The Perfect Automation Tool for Small Businesses

What do you like best? ActiveCampaign integrates easily with all of the major platforms and tools. As someone that implements digital operation strategies, ActiveCampaign is the backbone for all of the systems and processes. It is quick and easy to set up, and you can be up and running within hours. What do you dislike? ActiveCampaign has been undergoing massive growth; unfortunately, this has negatively impacted system responsiveness and support. The CEO has addressed this issue ...

So very helpful!

What do you like best? I'm very new to e-commerce and have had a lot of questions. Their customer service has been top-notch! I need things explained to me at a beginner level and each time I've reached out, they have done that. And they have always followed up to make sure I had my questions answered. What do you dislike? Not really a downside, but just a learning curve. Since I'm new to e-commerce, I didn't understand some of the terms, but I was able to look them up and found the ...

My Solution to CRM

What do you like best? I love the ease of use, clear way of doing things, and the help docs are awesome. ActiveCampaign (AC is very helpful and I love the live training that's offered too. What do you dislike? I would say that if you are not technically minded, learning how to use AC may be a little difficult. It's a very advanced CRM yet it is so worth the effort to learn how to use it. Recommendations to others considering the product: If you are looking for a solution that has ...