ActiveCampaign Reviews in August 2026: User Ratings, Pros & Cons

Best support (customer since 2014)

I've been a customer since 2014 and only a few companies out there have the same level of support and professionalism. They're constantly improving the platform and it's very relaxing to know that if you run into any trouble, someone has your back. Thanks ActiveCampaign ;)

Wonderful!

Wonderful!The automation part is just a key features, we love it

Reaaly great

Reaaly great, but sometimes we have some bugs, like contacts blocked in a wait action (of an automation).

A Marketing Nightmare

Massive deliverability problems, lots of technical issues, error prone editor and the worst, most opaque customer support I've ever experienced.

Using Active Campaign has been nothing…

Using Active Campaign has been nothing short of disaster. We've had an open ticket with them on an issue that's preventing on our automations to go out due to a glitch on their side. We've yet to receive a single update. Every day we message them, every day we're told we should hear back later that day. The downtime and ongoing site issues along with their customer service is the worst I've dealt with and our team is migrating all our clients from Active Campaign today. Can't wait to be on ...

The perfect email platform for a non techy person

What do you like best? The most helpful feature is the customer services team. They are constantly there to help you understand and build the system your business needs. What do you dislike? I honestly haven't found a downside... except maybe as I understand it more I've now got more ideas of how I can use it to help my community and therefore I've made myself more work! Recommendations to others considering the product: Write out on paper the automation you want to make to ...

Best Data Driven CRM for Businesses Small to Large

What do you like best? Using ActiveCampaign and its strong suite of features is easy and intuitive. From integrating with your current setup to adding more to your entire CRM and customer experience, it can all be done through the use of ActiveCampaign. The deep date integrations are what I find to be the best and add the most efficiency to our business, but the Facebook custom audience integration, pre-mapped automations and Chrome extensions are great benefits as well. What do you ...

Recommend ActiveCampain to everyone starting a new project to an experience team.

What do you like best? What i like the best, is the easy usability, everything is on the place. No misunderstanding stuff. The customer service is really nice, the onboarding process its easy and the support team, is always helping you out. I only started 2 months ago, as I was using Mailchimp before, but as far as it looks this platform is fantastic. What do you dislike? At the moment, nothing, on the beginning few misunderstand with the booking system for the DEMO, but nothing ...

Competitive Prices, Great Features & Support

What do you like best? Active Campaign is simple and easy to use. Their drag and drop system is stable and bug-free when compare with their competitors. And, I love their user experience as well. Automation systems were always complex to use, but the ActiveCampaign team made it super simple and they develop their system to keep the non-techie users in mind. And I think ActiveCampaign knows that the success of any organization is their support team. Their support ticket systems and ...

Easy to use and advance

What do you like best? What I liked the best about ActiveCampaign is that it has advanced automation which has smooth UX. What do you dislike? The free plan could increase the subscribers What problems are you solving with the product? What benefits have you realized? I am using this for my funnels and email list building