Acquire Reviews in May 2025: User Ratings, Pros & Cons

"Not that great."

What do you like best about Acquire? A widget shows on my website and agents are able to chat with users. What do you dislike about Acquire? Slow, unreliable, customer service response times are slow, lacks features, expensive. What problems is Acquire solving and how is that benefiting you? It seems as they are either new or growing too quickly as I continue to have ongoing, small issues with them.

"Has been a useful tool for our team, but is somewhat buggy."

What do you like best about Acquire? The chatbox supports many file types making it easy for us to get additional detail and help our users more effectively. Being able to snip an image from my screen and then immediately copy/paste into the chatbox is great. While not all businesses will need this functionality, it is a big part of the value-add for our team. Also, the analytics screen is useful to quickly see load distribution among team members. What do you dislike about Acquire? There ...

"Game Changer for Live Chat"

What do you like best about Acquire? This platform is exactly what we were looking for. The installation and configuration process is ultra-lightweight (simple JavaScript inclusions). Acquire enables our call center team to communicate with members across multiple domains and the experience is seamless. What do you dislike about Acquire? We haven't yet encountered anything that causes us an issue. We're solidly happy with the platform. In the future, it would be great to see acceptance of ...

"The best tool for website chats!"

What do you like best about Acquire? The simplicity of the platform. This is a system that can be used by the smallest, and biggest organizations that are searching for a website chat solution. As a small organization, with simple needs this fit very well into what we were looking for. What do you dislike about Acquire? Honestly, hard to find much I didn't like. From first meeting, to implementation, to follow ups the Acquire team has been brilliant. What problems is Acquire solving and how ...

"Simple integration and customer experience"

What do you like best about Acquire? Acquire made it easy for us to integrate their solution into our proprietary website. This was critical for us so that the user experience matched that that we currently offer, but we did not want to develop a chat solution on our own. What do you dislike about Acquire? The agent interface is sometimes slow and notifications of new chats sometimes inconsistent. Recommendations to others considering Acquire: Just make sure you do your due diligence to ...

"Acquire Review"

What do you like best about Acquire? I like the format of the chat display and features. I like that it shows active and pending and switches when chats are reactivated. I like that we can set hours and holidays and collab with fellow acquire agents on cases or chats. The co browse feature is very helpful. I also like the instant and fast response from the Acquire reps they solve issues or questions we have about Acquire fast within the hour or day. What do you dislike about Acquire? I ...

"Acquire support goes above and beyond"

What do you like best about Acquire? I appreciate that our Account Manager is very responsive. Even when he doesn't know the answer, he gets back to us quickly. Customer service is key and it's nice to feel like we are being heard. What do you dislike about Acquire? I think there are a few bugs within the product that need to be addressed. That said, our feedback is valued and they are creative with ways to work around and listen for input on further development of the ...

"Web Chat"

What do you like best about Acquire? Able to support customers online, quick and easy to integrate, flexible to set up What do you dislike about Acquire? some of hte analytics are a bit hard to get to the details What problems is Acquire solving and how is that benefiting you? Web chat online, customers supported, online sales made

"Responsive and helpful in integrating with another system."

What do you like best about Acquire? Video chat with no downloads needed on mobile What do you dislike about Acquire? Need to improve flexibility of options/designs. Recommendations to others considering Acquire: Probably the most complete option available on the market today. What problems is Acquire solving and how is that benefiting you? Connecting with customers is easier when they can do it in multiple ways

"Powerful, user-friendly customer engagement tool"

What do you like best about Acquire? Acquire is an advanced, innovative and easy to use customer support platform. It is designed and built specifically for best customer service. With Acquire’s customer support tools, we can have real-time conversations with our visitors and can offer quick support to their queries. We have observed an increase in conversions and sales. What do you dislike about Acquire? There is nothing to dislike. The product is absolutely perfect for us. What problems ...