2 Steps Review: Is It The Right Customer Success Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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2 Steps offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
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FAQ
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What is 2 Steps?
2 Steps is an innovative Customer Journey Analytics Software designed to provide detailed insights to organizations through Synthetic Monitoring with Splunk. With almost a decade of experience in automating native mobile applications, this software enables real iOS & Android devices to perform tough synthetic workflows and offers performance data with a screencast replay. 2 Steps ensures your organization has greater ability to evaluate the functionality of the application they release in the market.
Pricing
2 Steps offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Web-based — no mobile app
Installed - Windows
2 Steps Software Demo
2 Steps was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider 2 Steps
- Team types
- Large Enterprises, Medium Business
Why teams choose 2 Steps
Offers detailed insights into customer journeys.
Utilizes real devices for accurate testing.
Visualizes performance data effectively.
Is 2 Steps right for you?
What buyers should know before shortlisting 2 Steps
2 Steps provides in-depth analytics for customer journeys using synthetic monitoring. Its focus on mobile applications makes it a specialized tool for organizations looking to evaluate app performance.
2 Steps pros and cons
- 2 Steps pros
Offers detailed insights into customer journeys.
Utilizes real devices for accurate testing.
Visualizes performance data effectively.
- 2 Steps cons
Setup can be complex and time-consuming.
Focus on mobile may limit broader applicability.
Ready to try it?
Get started with 2 Steps
Connect with the team for a personalised demo.
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See how it stacks up
Compare 2 Steps side-by-side with top Customer Success Software alternatives.
What is the pricing of 2 Steps?
2 Steps uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
2 Steps Pricing Plans
Weighing your options?
Not sure if 2 Steps fits your budget?
2 Steps reviews and ratings
What buyers like
- Detailed customer journey insights
- Synthetic monitoring capabilities
- Performance data visualization
Common complaints
- Complex setup process
- Limited to mobile applications
- Higher cost for small businesses
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- Real pricing — no sales pressure
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How big is your team?
We tailor recommendations to companies your size.
What are the features of 2 Steps?
Analytics is a math-based field that aims to uncover patterns in marketing data to gain actionable knowledge that can be used in your market…
Monitoring is a crucial feature of software applications that allows users to track and analyze the performance of their systems and applica…
Testing Management is a crucial aspect of any software development process. It involves the planning, execution, and monitoring of tests to…
When utilizing a website, a user journey is a path that a user can take to attain their goal. User journeys are used to identify multiple ro…
2 Steps security and data handling
Key compliance certifications and security features for IT and security teams evaluating 2 Steps.
Certifications
Developer & data
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2 Steps Support Options
Frequently Asked Questions About 2 Steps
Common questions buyers ask before choosing 2 Steps.
2 Steps is a Customer Success Software. 2 Steps offers Monitoring, Analytics, User Journeys and many more functionalities.
Buyers commonly note the following limitations of 2 Steps: Setup can be complex and time-consuming.; Focus on mobile may limit broader applicability.; Higher costs may deter smaller organizations..
Some top alternatives to 2 Steps includes Agentforce Sales (formerly Salesforce Sales Cloud), Salesmachine, Catalyst, Synced.io and Synthetix.
2 Steps offers Quotation Based pricing model
The starting price is not disclosed by 2 Steps. You can visit 2 Steps pricing page to get the latest pricing.
Ready to try it?
Get started with 2 Steps
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].