1Password Reviews in June 2026: User Ratings, Pros & Cons

Very fast response to my questions and…

Very fast response to my questions and helpful information to answer all my concerns

You all rock!

Thanks the 1password team for making changing credit cards smooth. As a person who was a software engineer for many years and led software development teams for many years, and as a customer for a myriad software companies, I have to say that your team stands out for the ease of this process!

Good support

Several representatives responded quickly to my issues and recommended a workable solution. I was skeptical of the customer service system since it required an email to start the process, but I was pleasantly surprised when the email was responded to in a timely way.

Customer Service / Tech Support

Hailey, the Customer Service rep, was quick to respond to my question and she was friendly and knowledgeable. She also followed up to make sure that the issue was resolved. Overall, I had a great experience!

Helpful and friendly response

Helpful and friendly response, and the ssue was resolved quickly.

They resolve my problem

They resolve my problem. And mail me and ask me my problem was resolve or not.

Your Support Staff are Great!

Dear 1Password, Just wanted to let you know that your Support Staff are great. I ran into an unexpected issue last week and have been working with them to resolve it, only to find out it wasn't a 1Password issue! But the point is, your staff were great even using just email communication. I felt that they were interested in helping me, willing to listen to what I thought was the problem and able to provide ideas on how to resolve it. I have used other systems on occasion, including chats ...

1Password is consistently above and…

1Password is consistently above and beyond expectations. Their approach to your data security is _meticulous_ and I urge anyone interested to read their blog on the lengths they go to keep your data safe both on your machine and their infrastructure. On top of that, their support staff is on top of their game and will go out of their way to help you with any query you might have, big or small.

clear instructions

clear instructions, timely responses and awesome follow up. The only issue i would say is it was/seemed for a non tech person a hard way to get in touch to log a help ticket. But once logged it was actioned and followed up daily.

Great Support | Transition to Family Plan

I was subscribed through Apple and needed to upgrade my account to a Family Plan. I wrote into support. They responded quickly with not just instructions but also assurance that my passwords were protected and would be ported over. I'm not a tech-wizard, but the instructions were simple to follow.