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9.8

SpotScore

1Password - Password Management Software

1Password Reviews in September 2026: User Ratings, Pros & Cons

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4.89

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1Password Reviews & Ratings

4.89

Excellent

Based on 6612 ratings & 7315 reviews

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Rating Distribution

Excellent

(7031)

Very Good

(132)

Good

(40)

Poor

(20)

Terrible

(92)

Spotsaas Editor’s POV

Before shortlisting 1Password, verify that the Mac app occasionally experiences responsiveness delays—check this directly in your demo on the devices your team uses most. Test the Chrome extension's autofill behavior with your actual login workflows, as performance varies by browser version. Confirm pricing: 1Password charges per user annually, and family plans ...Read more

1Password pros and cons

  • Efficient and affordable password manager with a user-friendly interface.

  • Consistent experience across different devices and browsers, with helpful features like Chrome extension.

  • Superior customer service with quick and effective support responses, making users feel valued and supported.

  • Clear and technical documentation on encryption system, enhancing trust in security measures.

  • Occasional unresponsiveness on specific platforms like Mac, requiring improvements in performance consistency.

  • Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 2231-2240 out of 7315

DB

Derrick Bock

05/13/23

5 out of 5

Account Migration to Subscription!

I contacted CS as I was having trouble with my account (from 2015) not yet a subscription. On top of that, I was only able to access the app via faceID. The team was extremely helpful in understanding my situation, and providing me with a solution, as well as helping me migrate my data to a new subscription. Always friendly, fast and transparent. On top of that, I was also offered a discount. Many thanks for the great service!

DB

Derrick Bock

05/13/23

5 out of 5

Account Migration to Subscription!

I contacted CS as I was having trouble with my account (from 2015) not yet a subscription. On top of that, I was only able to access the app via faceID. The team was extremely helpful in understanding my situation, and providing me with a solution, as well as helping me migrate my data to a new subscription. Always friendly, fast and transparent. On top of that, I was also offered a discount. Many thanks for the great service!

DB

Dennis Blynov

05/12/23

5 out of 5

Not all support agents are created equal.

This was my second try for the same problem. I gave up on my first try, since it was obvious that none of the agents I dealt with, cared to read through my notes. But fortunately this second time around I had a much better experience and my issue was solved fast. So my advice is to try again if you feel you hit a dead end with the support agent. But this goes for most issues across companies. If only they would teach them to read the notes that we uses provide them, instead of asking us to ...

Read more

A

Anthony

05/12/23

5 out of 5

Great support and product

Great support and product (1Password 7)

BK

Bidyut Kumar Mondal

05/12/23

5 out of 5

Got a resolution to my query on the…

Got a resolution to my query on the very first response.

DB

Dennis Blynov

05/12/23

5 out of 5

Not all support agents are created equal.

This was my second try for the same problem. I gave up on my first try, since it was obvious that none of the agents I dealt with, cared to read through my notes. But fortunately this second time around I had a much better experience and my issue was solved fast. So my advice is to try again if you feel you hit a dead end with the support agent. But this goes for most issues across companies. If only they would teach them to read the notes that we uses provide them, instead of asking us to ...

Read more

BK

Bidyut Kumar Mondal

05/12/23

5 out of 5

Got a resolution to my query on the…

Got a resolution to my query on the very first response.

A

Anthony

05/12/23

5 out of 5

Great support and product

Great support and product (1Password 7)

JS

Josh Sullivan

05/11/23

5 out of 5

Quick and thoughtful Custmer Service

Just been using this service for less than 14 days and I was a long time last pass customer, I wish I had changed to 1password sooner! The app is smooth and makes so much sense and customer service that actually gets back to me quickly and with clear and logical answers, thank you so much. 10 out of 10

JB

Jean-Claude Babin

05/11/23

5 out of 5

Get the right customer support agent!

Been using 1Password since 2008 and I recently experienced problems with it for the first time. After endless and fruitless series of emails with several agents over several months, I finally was answered by Catherine F. who solved everything in just a few emails spanning a couple of days!! IMHO if they offered phone support backed by knowledgeable persons, the whole thing could have been solved in one phone call. Too bad! But 1Password still reigns on top as the best solution for passwords.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].