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Best Contact Center Workforce Software For Small Business

Top picks for Contact Center Workforce Software available for small business

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Verint Monet WFO

Efficiently engage customers with predictive workforce optimization.

4.0

Very Good

Free trial not available

Freemium not available

Verint Monet WFO offers custom pricing plan

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Alvaria Workforce

Efficiency, engagement, and excellence for your contact center.

No ratings available

Free trial not available

Freemium not available

Alvaria Workforce offers custom pricing plan

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Arise

Revolutionizing customer service outsourcing, one interaction at a time.

No ratings available

Free trial not available

Freemium not available

Arise offers custom pricing plan

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List of the Best Contact Center Workforce Software For Small Business as of July 2025

Verint Monet WFO - New SaaS Software

Verint Monet WFO

Efficiently engage customers with predictive workforce optimization.

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4.0

(19)

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Product Description

Verint Monet WFO is the ideal web-based customer engagement company for enterprises. Powered by AI-driven forecasting and scheduling solutions, it maximizes resources across all interactive channels, providing employees with flexible scheduling options that both support their well-being and ...

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Pricing

Verint Monet WFO offers custom pricing plan

Alvaria Workforce

Alvaria Workforce

Efficiency, engagement, and excellence for your contact center.

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Product Description

Introducing Alvaria Workforce, the ultimate Call Center Workforce Management Software designed to optimize your contact center operations. This innovative solution offers a comprehensive suite of features including forecasting, planning, scheduling, self-service tools for employees, and ...

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Pricing

Alvaria Workforce offers custom pricing plan

Arise

Arise

Revolutionizing customer service outsourcing, one interaction at a time.

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Product Description

Introducing Arise, the cutting-edge customer service outsourcing solution that is revolutionizing the industry. With a tagline that says it all - "Customer Service Outsourcing Redefined", Arise goes beyond traditional methods by leveraging a disruptive technology platform to connect leading ...

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Pricing

Arise offers custom pricing plan

KrispCall

KrispCall

Effortless communication made simple.

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Product Description

Introducing KrispCall, the ultimate Virtual Cloud Phone System tailored for your business needs. With KrispCall, you can seamlessly handle personal, business, and corporate telephony necessities all within a unified platform accessible on the web, Android, and iOS devices. Elevate your ...

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Pricing

Starts from $12.00/user / month when Billed Yearly

Callbox

Callbox

Revolutionize your call analytics game, unlock business success.

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Product Description

Introducing Callbox, a cutting-edge software solution that revolutionizes call analysis for businesses. With Callbox, you gain comprehensive insights into your incoming calls, enabling you to understand your customers better and optimize your marketing strategies effectively. Unleash the power ...

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Alchemy Call Tracking

Alchemy Call Tracking

Track Your Success with Precision.

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Product Description

Introducing Alchemy Call Tracking, the ultimate solution for businesses looking to unlock the power of call tracking software. With its advanced capabilities and user-friendly interface, Alchemy Call Tracking is the key to maximizing your marketing efforts and optimizing your campaigns for ...

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Pricing

Alchemy Call Tracking offers custom pricing plan

Call Report Manager

Call Report Manager

Unlock your sales potential with call management.

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Product Description

Introducing Call Report Manager, your ultimate solution for optimizing sales call management. With the tagline "Record your sales calls," this innovative software empowers you to capture, monitor, and enhance your sales interactions seamlessly. Whether you're aiming to boost conversions, ...

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Pricing

Free Trial available

Call Report Manager offers custom pricing plan

Sudonum

Sudonum

Unlock insights, elevate engagement with Sudonum.

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Product Description

Introducing Sudonum, the cutting-edge solution that revolutionizes call tracking in an easy and scalable way. With the tagline "Call tracking made simple and scalable," Sudonum is empowering businesses globally to demonstrate ROI, gauge the impact of their marketing strategies, and elevate ...

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Pricing

Free Trial available

Sudonum offers custom pricing plan

Compare Top Products

Alchemy Call Tracking-logo

Alchemy Call Tracking

VS

Sudonum-logo

Sudonum

Verint Monet WFO-logo

Verint Monet WFO

VS

Call Report Manager-logo

Call Report Manager

KrispCall-logo

KrispCall

VS

Alvaria Workforce-logo

Alvaria Workforce

Arise-logo

Arise

VS

Callbox-logo

Callbox

KrispCall-logo

KrispCall

VS

Arise-logo

Arise

Alvaria Workforce-logo

Alvaria Workforce

VS

Callbox-logo

Callbox

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Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

These are the key features of Contact Center Workforce Software. Performance Metrics, Portfolio Management, Activity Management, Surveys & Feedback, Call Monitoring, IVR Support, Dashboard, Revenue Management, Compliance Management and API Access Management

Yes. Here are some Contact Center Workforce Software with free trial

Here are top rated Contact Center Workforce Software

Yes. Here are some Contact Center Workforce Software available with the mobile app

Here are best Contact Center Workforce Software for small businesses

This software is researched and edited by

author img
Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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