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Best 2 Steps Alternatives for Windows — 8 Compared in 2026

Explore 8 alternatives to 2 Steps — vetted by our editors with real user reviews, pricing, and feature comparisons.

The 8 2 Steps alternatives buyers shortlist most

Quick answer

The strongest 2 Steps alternatives right now are Agentforce Sales (formerly Salesforce Sales Cloud), Splunk Enterprise and Catalyst. Agentforce Sales (formerly Salesforce Sales Cloud) takes the top spot with a SpotScore of 9.8 and a 4.55★ rating. Compare the full set of 8 on score, rating, and price below.

Ready to move on from 2 Steps? These 8 customer success software alternatives are the picks worth testing first. Our ranking leans on SpotScore, which weighs verified satisfaction against market presence, then star ratings and pricing model. Editors check each tool. Start with the table for a fast read, then go section by section below.

ProductSpotScoreRatingPricingBest for
Agentforce Sales (formerly Salesforce Sales Cloud)AI agents for sales — Salesforce CRM with Agentforce autonomous selling, pipeline & forecasting9.8★★★★★ 4.55(710)Freefrom $25 /user/monthteams of all sizes
Splunk EnterpriseUnleash the power of your data.9.1★★★★☆ 4.38(303)Freefrom $150/momid-size & enterprise teams
CatalystAchieve peak productivity with Catalyst's advanced customer success tools.7.2Not yet ratedFreeFree Trial · Quotation Basedmid-size companies
CatalystEmpower your sales and delight your customers.—★★★★★ 4.6Quotation Basedmid-size & enterprise teams
Synced.ioUnlock the power of all your customer interactions.—Not yet ratedFreefrom $395/moteams of all sizes
Freshdesk Customer Success (Formely Freshsuccess)Empowering businesses to succeed with their customers.—★★★★☆ 4.29(12)from $79 /User/Monthteams of all sizes
CustomerGaugeMaximize B2B customer experience for increased revenue.—★★★★★ 4.76(50)Quotation Basedteams of all sizes
SynthetixElevate your customer service experience with Synthetix.—★★★★☆ 4.13(4)Quotation Basedteams of all sizes

9.8

SpotScore

Salesforce - CRM Software

Agentforce Sales (formerly Salesforce Sales Cloud)

AI agents for sales — Salesforce CRM with Agentforce autonomous selling, pipeline & forecasting

Best for: SMB teams · Mid-market · Enterprise

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4.5

710 verified reviews

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What is Agentforce Sales (formerly Salesforce Sales Cloud)?

Agentforce Sales (formerly Salesforce Sales Cloud) is Salesforce's flagship AI-powered sales CRM. It combines core CRM — lead, contact, opportunity and pipeline management, forecasting and analytics — with Agentforce, Salesforce's suite of autonomous AI agents that prospect, answer rep ...

Read more about Agentforce Sales (formerly Salesforce Sales Cloud)
Free TrialTry Free →

9.1

SpotScore

Splunk Enterprise - Data Management Software

Splunk Enterprise

Unleash the power of your data.

Best for: Mid-market · Enterprise

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4.4

303 verified reviews

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What is Splunk Enterprise?

Splunk Enterprise is a data management platform that lets user turn massive amounts of machine data into meaningful information for business. It continuously monitors the IT infrastructure, such as servers, applications, devices and networks, generates machine data from this information, and ...

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Free Trial·

Splunk Enterprise offers custom pricing plan

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7.2

SpotScore

Catalyst - Time Tracking Software

Catalyst

Achieve peak productivity with Catalyst's advanced customer success tools.

Best for: Mid-market

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What is Catalyst?

Catalyst is the perfect solution for companies looking to supercharge their productivity. It offers advanced customer success capabilities with modern technology, a sleek design, and an intuitive user experience. Combining accounts, opportunities and reports into a single place, Catalyst ...

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Free Trial·

Catalyst offers custom pricing plan

Catalyst - Customer Success Software

Catalyst

Empower your sales and delight your customers.

Best for: Mid-market · Enterprise

Get Pricing Details

4.6

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What is Catalyst?

Catalyst is a customer success software suite that helps to sell more, up-sell and cross-sell, and retain customers for longer with a single solution. Granular control over the sales process provides a 360-degree view of customers who can be re-engaged through messages, newsletters, product ...

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Catalyst offers custom pricing plan

Synced.io - Loyalty Management Software

Synced.io

Unlock the power of all your customer interactions.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Synced.io?

Synced provides a single platform to capture the value of every customer interaction across marketing, sales, service and support. With its innovative approach, it empower marketers to grow their own marketing data business from within their marketing department, without disrupting the rest of ...

Read more about Synced.io
Free Trial·

Synced.io offers custom pricing plan

Freshdesk Customer Success (Formely Freshsuccess) - Customer Success Software

Freshdesk Customer Success (Formely Freshsuccess)

Empowering businesses to succeed with their customers.

Best for: SMB teams · Mid-market · Enterprise

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4.3

12 verified reviews

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What is Freshdesk Customer Success (Formely Freshsuccess)?

Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships with their customers. Designed specifically for customer success teams, it enables the standardization of ...

Read more about Freshdesk Customer Success (Formely Freshsuccess)
CustomerGauge - New SaaS Software

CustomerGauge

Maximize B2B customer experience for increased revenue.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

4.8

50 verified reviews

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What is CustomerGauge?

CustomerGauge is an Account Experience Management Software that helps clients optimize the B2B customer experience and drive more revenue. Our cutting-edge Monetized Net Promoter® technology and comprehensive reporting capabilities enable automatic survey delivery, prompt insights, targeted ...

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CustomerGauge offers custom pricing plan

Synthetix - Customer Self-Service Software

Synthetix

Elevate your customer service experience with Synthetix.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

4.1

4 verified reviews

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What is Synthetix?

Introducing Synthetix, a cutting-edge Conversational AI Software designed to enhance your customer service experience. This innovative software automates business workflows and offers a comprehensive knowledge-base to quickly convert leads in real-time. Engage your customers with seamless CRM ...

Read more about Synthetix

Synthetix offers custom pricing plan

Why each of these made the list

Agentforce Sales (formerly Salesforce Sales Cloud)9.8Best for teams of all sizes

Highly customizable, allowing businesses to tailor processes and workflows to their specific needs.

Watch for: Licensing costs are high, with additional charges for features, making it less accessible for small businesses or startups.

Splunk Enterprise9.1Best for mid-size & enterprise teams

Customizable dashboards with analytics across multiple data sources.

Watch for: Configuration is complex and performance degrades if not set up correctly; beginners face a significant learning curve.

Catalyst7.2Best for mid-size companies

Advanced customer success features

Watch for: Not primarily a time tracking tool

CatalystBest for mid-size & enterprise teams

360-degree customer view

Watch for: Complex setup process

Synced.ioBest for teams of all sizes

Comprehensive customer interaction tracking

Watch for: May require technical expertise

Freshdesk Customer Success (Formely Freshsuccess)Best for teams of all sizes

Ticketing system includes resolution workflows and analytics.

Watch for: Some users report support quality needs improvement.

CustomerGaugeBest for teams of all sizes

Optimizes B2B customer experience

Watch for: Complex setup

SynthetixBest for teams of all sizes

Why teams look for a 2 Steps alternative

Here's what tends to push teams toward a 2 Steps alternative:

  • Complex setup process
  • Limited to mobile applications
  • Higher cost for small businesses
  • Requires technical knowledge

What counts when comparing 2 Steps alternatives

By the numbers, these 8 customer success software alternatives shake out as follows: 4 offer a free tier; paid plans run $25–$395, with Agentforce Sales (formerly Salesforce Sales Cloud) the cheapest entry point; and CustomerGauge is the highest rated at 4.76★ across 50 reviews.

How we ranked these.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to 2 Steps are CustomerGauge (4.8★), Catalyst (4.6★), Agentforce Sales (formerly Salesforce Sales Cloud) (4.5★). Compare all 8 alternatives side-by-side above.

When evaluating alternatives to 2 Steps, prioritize: Monitoring, Analytics, User Journeys, Testing Management, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Migration difficulty depends on how deeply 2 Steps is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend shortlisting 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Which 2 Steps alternative should you pick?

Migrating away from 2 Steps

Before you move off 2 Steps, export your existing data and confirm your new tool can import it. Check feature parity for the workflows you depend on, then run a short pilot on a free tier or trial before rolling it out. Most tools above offer a free way to test, so you can validate the fit before paying. Keep your 2 Steps account active until the migration is done.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].