What is Session Replay?
What does 'Session Replay' mean?
Session replay lets an engineer step back through a finished run in order, seeing what the agent saw at each point rather than reading a flat log. For agents that drive a web browser some platforms record the screen as well, so the page the agent actually clicked is visible beside the trace. This is usually the fastest route from a customer report to a reproducible cause.
List of software with Session Replay functionality
About the reviewer
Rajat Gupta is the founder of Spotsaas, where he has built software research covering 25,000+ products across CRM, HR, AI, and finance. He applies hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].