Service Management
Service management is the strategic approach used by organizations to design, deliver, manage, and improve IT and business services. It focuses on ensuring that services meet user expectations, align with business needs, and are delivered efficiently. IT service management (ITSM) frameworks, such as ITIL (Information Technology Infrastructure Library), provide structured methodologies for handling service requests, incident management, change control, and problem resolution. Service management also includes monitoring service performance, automating workflows, and continuously optimizing service delivery through analytics and user feedback. A well-structured service management system enhances customer satisfaction, reduces operational risks, and improves overall service reliability.
This software is researched and edited by
Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
