What is Call Transfer?
What does 'Call Transfer' mean?
Call transfer is a feature in AI-enabled communication systems that redirects calls from one agent or department to another. This ensures that the user’s query is handled by the right expert. AI enhances this process by identifying the caller’s intent and routing the call efficiently, improving response times and user satisfaction.
List of software with Call Transfer functionality
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].