What is Agent Simulation?
What does 'Agent Simulation' mean?
Agent simulation drives scripted users at an agent before it reaches customers, running multi-turn conversations, edge cases and adversarial inputs at volume and grading what comes back. It is how a team changes an agent more than once a month. The things worth comparing are how many scenarios a plan includes, whether voice as well as text is supported, and whether scenarios can be generated from real production traffic.
List of software with Agent Simulation functionality
About the reviewer
Rajat Gupta is the founder of Spotsaas, where he has built software research covering 25,000+ products across CRM, HR, AI, and finance. He applies hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].