Glossary: Key Terms & Concepts

Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product. From product planning to installation, training,...read more

A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and the expected level of service to be provided to...read more

Lifecycle Management is a business management technique that may be used to improve the sustainability performance of all types of businesses (and other organizations). The goal of this st...read more

Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting process involves everyone on site, and all duties and...read more

Policy Management is a software feature that lets organizations create, update, and enforce policies across their network from a central repository, maintaining consistency and compliance ...read more

Single sign-on (SSO) allows users to log in to various applications with a single set of credentials, making it safe and straightforward. It's an authentication method in which users are p...read more

Managers plan, coordinate, regulate, and lead operations that assure compliance with laws and standards through compliance management. It is the process of continuously monitoring and eval...read more

Audit history, also known as activity log or audit trail, is a software feature that records all changes and actions made within the system. It provides users with a detailed and time-stam...read more

Change management is a software feature that facilitates the process of implementing changes in a controlled and structured manner. It is a systematic approach to managing any modification...read more

API integration is a feature that allows different software systems, platforms, or applications to seamlessly communicate with each other. It enables the exchange of data, functionality, a...read more

Automatic configuration is a software feature that allows a program to automatically set up and adjust certain settings without the need for user input. This feature is designed to make th...read more

Continuous Integration is a software development practice that allows developers to continuously merge and test code changes in a central repository. This process automates the building, t...read more