Glossary: Key Terms & Concepts
List of features
Customer Support
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product. From product planning to installation, training,...read more
Contract (SLA Management)
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and the expected level of service to be provided to...read more
Lifecycle Management
Lifecycle Management is a business management technique that may be used to improve the sustainability performance of all types of businesses (and other organizations). The goal of this st...read more
Reporting
Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting process involves everyone on site, and all duties and...read more
Policy Management
Policy Management is a software feature that allows organizations to easily create, update, and enforce policies across their entire network. It serves as a central repository for all poli...read more
Compliance Management
Managers plan, coordinate, regulate, and lead operations that assure compliance with laws and standards through compliance management. It is the process of continuously monitoring and eval...read more
Audit History
Audit history, also known as activity log or audit trail, is a software feature that records all changes and actions made within the system. It provides users with a detailed and time-stam...read more
Change Management
Change management is a software feature that facilitates the process of implementing changes in a controlled and structured manner. It is a systematic approach to managing any modification...read more
API Integration
API integration is a feature that allows different software systems, platforms, or applications to seamlessly communicate with each other. It enables the exchange of data, functionality, a...read more
Automatic Configuration
Automatic configuration is a software feature that allows a program to automatically set up and adjust certain settings without the need for user input. This feature is designed to make th...read more
Continuous Integration
Continuous Integration is a software development practice that allows developers to continuously merge and test code changes in a central repository. This process automates the building, t...read more
Single Sign On
Single Sign On (SSO) is a software feature that allows users to access multiple applications or systems with just one set of login credentials. This means that users no longer have to reme...read more
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].