Agentforce Sales (formerly Salesforce Sales Cloud) vs inCust Comparison
Agentforce Sales (formerly Salesforce Sales Cloud)
Starting at $25 /user/month
- Free Trial
- Individuals
- Large Enterprises
Agentforce Sales (formerly Salesforce Sales Cloud) is Salesforce's flagship AI-powered sales CRM. It combines core CRM — lead, contact, opportunity and pipeline management, forecasting and analytics — with Agentforce, Sa…
inCust
Starting at $15 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
inCust is an innovative LifeCycle Management Software ideal for retail and e-commerce stores. Featuring powerful POS, loyalty, analyse and payment solutions, it gives you access to essential tools to help optimize custom…
inCust leads on user satisfaction with a 4.8-star rating across 560 reviews.
Agentforce Sales (formerly Salesforce Sales Cloud) vs inCust — at a glance
| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | inCust |
|---|---|---|
| Rating | 4.4 / 5 | 4.8 / 5 |
| Reviews | 23,347 | 560 |
| Starting price | $25 /user/month | $15 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Individuals, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | CRM Software | Loyalty Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | SOC 2 | GDPR |
| Data residency | Global | US |
Key differences between Agentforce Sales (formerly Salesforce Sales Cloud) and inCust
- Pricing: Agentforce Sales (formerly Salesforce Sales Cloud) starts at $25 /user/month, while inCust starts at $15 /User/Month.
- Target audience: Agentforce Sales (formerly Salesforce Sales Cloud) is built for Individuals and Large Enterprises, while inCust targets Large Enterprises and Medium Business.
- User satisfaction: inCust scores higher with a 4.8-star average.
- Deployment: Agentforce Sales (formerly Salesforce Sales Cloud) supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; inCust supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Agentforce Sales (formerly Salesforce Sales Cloud) vs inCust — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Agentforce Sales (formerly Salesforce Sales Cloud)
Individuals, Large Enterprises, Medium Business
Best for retail and e-commerce lifecycle and loyalty management with POS integration.
- You operate a small to medium retail or e-commerce business needing all-in-one lifecycle tools.
- You want to manage customer loyalty, payments, coupons, and prepaid goods within one platform.
- Your team includes marketing, customer experience, or POS operators seeking flexible, configurable workflows.
- You lack a physical or online retail presence to leverage POS and kiosk features.
- You require highly specialized or simpler loyalty solutions with transparent, flexible pricing.
Agentforce Sales (formerly Salesforce Sales Cloud) typically suits Individuals and Large Enterprises. inCust tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Agentforce Sales (formerly Salesforce Sales Cloud) is Salesforce's flagship AI-powered sales CRM. It combines core CRM — lead, contact, opportunity and pipeline management, forecasting and ... Read More about Agentforce Sales (formerly Salesforce Sales Cloud) | inCust is an innovative LifeCycle Management Software ideal for retail and e-commerce stores. Featuring powerful POS, loyalty, analyse and payment solutions, it gives you access to ... Read More about inCust |
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Entry Level Pricing |
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Free Trial Availability | ||
SpotScoreWhat's this? ↗ | 8.6/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50 to 5,000 employees | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
Agentforce Sales (formerly Salesforce Sales Cloud)
- Streamlined Sales Processes: With Salesforce Sales Cloud, your team can automate repetitive tasks, allowing them to focus on what truly matters—building relationships and closing deals. This means less time spent on admin and more time engaging with clients.
- 360-Degree Customer View: By consolidating customer data in one place, you and your team can gain useful insights into customer behavior and preferences. This complete perspective lets you deliver personalized interactions, improving customer satisfaction and loyalty.
- Smooth Collaboration: Salesforce Sales Cloud helps teams communicate effectively through shared dashboards and real-time updates. Managers can monitor progress easily, while sales reps stay informed about leads, keeping everyone aligned toward common goals.
No key benefits available yet.
Best fit
Agentforce Sales (formerly Salesforce Sales Cloud)
- 50 to 5,000 employees
- Martech, Revtech, Fintech, Sales Automation, SaaS, and Consulting
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
No best-fit guidance available yet.
Reasons buyers look elsewhere
Agentforce Sales (formerly Salesforce Sales Cloud)
- Pricing starts at $165/month for Sales Cloud and scales quickly — companies under 50 employees often switch to HubSpot CRM (free tier) or Pipedrive ($14/month base)
- Requires custom development for industry-specific workflows — manufacturing and construction firms typically add Pipeliner or Zoho CRM for vertical-specific features
- API rate limits and connector gaps force teams to build middleware — companies relying on legacy ERP systems often run parallel instances of NetSuite or SAP
No alternatives guidance available yet.
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How do Agentforce Sales (formerly Salesforce Sales Cloud) and inCust Compare on Features?
Total Features | 19 Features | 4 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Agentforce Sales (formerly Salesforce Sales Cloud) and inCust on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No |
GDPR | — | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Agentforce Sales (formerly Salesforce Sales Cloud) User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 40 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Users generally express high satisfaction with inCust’s comprehensive features and ease of managing customer lifecycles. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Vodafone  T-Mobile  BRP | No Customers information available. |
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Media and Screenshots
Screenshots |  4 Screenshots |  3 Screenshots |
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Videos |  1 Videos |  5 Videos |
Top Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud) and inCust in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Agentforce Sales (formerly Salesforce Sales Cloud) or inCust?
- inCust edges out the other on user ratings (4.8 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Agentforce Sales (formerly Salesforce Sales Cloud) and inCust offer a free trial?
- Yes, both Agentforce Sales (formerly Salesforce Sales Cloud) and inCust offer a free trial.
- What is the starting price of Agentforce Sales (formerly Salesforce Sales Cloud) vs inCust?
- Agentforce Sales (formerly Salesforce Sales Cloud) starts at $25 /user/month. inCust starts at $15 /User/Month.
- What are the top alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)?
- Top alternatives to Agentforce Sales (formerly Salesforce Sales Cloud) include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.
- What are the top alternatives to inCust?
- Top alternatives to inCust include LivePOS, Xoxoday Plum, LoyaltyXpert, Open Loyalty, SailPlay Loyalty.