Agentforce Sales (formerly Salesforce Sales Cloud) vs eBSEG Digital Insurance Comparison
Agentforce Sales (formerly Salesforce Sales Cloud)
Starting at $25 /user/month
- Free Trial
- Individuals
- Large Enterprises
Agentforce Sales (formerly Salesforce Sales Cloud) is Salesforce's flagship AI-powered sales CRM. It combines core CRM — lead, contact, opportunity and pipeline management, forecasting and analytics — with Agentforce, Sa…
eBSEG Digital Insurance
Starting at Contact for pricing
- Large Enterprises
- Medium Business
eBSEG Digital Insurance is an omnichannel platform for insurance organizations that lets customers view policies, submit claims, make payments, and chat with agents via mobile and web. Additional tools include smartphone…
Agentforce Sales (formerly Salesforce Sales Cloud) leads on user satisfaction with a 4.4-star rating across 23,347 reviews.
Agentforce Sales (formerly Salesforce Sales Cloud) vs eBSEG Digital Insurance — at a glance
| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | eBSEG Digital Insurance |
|---|---|---|
| Rating | 4.4 / 5 | — |
| Reviews | 23,347 | — |
| Starting price | $25 /user/month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Individuals, Large Enterprises, Medium Business | Large Enterprises, Medium Business |
| Category | CRM Software | Insurance Agency Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | Browser Based (Cloud), Installed - Windows |
| API | Available | — |
| Support modes | Online | Online |
| Certifications | SOC 2 | — |
| Data residency | Global | US |
Key differences between Agentforce Sales (formerly Salesforce Sales Cloud) and eBSEG Digital Insurance
- Pricing: Agentforce Sales (formerly Salesforce Sales Cloud) starts at $25 /user/month. eBSEG Digital Insurance pricing is not publicly listed.
- Free trial: Agentforce Sales (formerly Salesforce Sales Cloud) offers a free trial; eBSEG Digital Insurance does not.
- Target audience: Agentforce Sales (formerly Salesforce Sales Cloud) is built for Individuals and Large Enterprises, while eBSEG Digital Insurance targets Large Enterprises and Medium Business.
- Deployment: Agentforce Sales (formerly Salesforce Sales Cloud) supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; eBSEG Digital Insurance supports Browser Based (Cloud), Installed - Windows.
Agentforce Sales (formerly Salesforce Sales Cloud) vs eBSEG Digital Insurance — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Agentforce Sales (formerly Salesforce Sales Cloud)
Individuals, Large Enterprises, Medium Business
Best for insurance firms seeking seamless OmniChannel digital transformation.
- You need a platform tailored specifically for insurance companies and brokers.
- Your teams require flexible, configurable workflows supporting mobile and web access.
- You want to enhance customer engagement through integrated OmniChannel experiences.
- You are a small insurance agency with minimal digital transformation needs.
- You require transparent, fixed pricing and extensive user reviews before purchase.
Agentforce Sales (formerly Salesforce Sales Cloud) typically suits Individuals and Large Enterprises. eBSEG Digital Insurance tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Agentforce Sales (formerly Salesforce Sales Cloud) is Salesforce's flagship AI-powered sales CRM. It combines core CRM — lead, contact, opportunity and pipeline management, forecasting and ... Read More about Agentforce Sales (formerly Salesforce Sales Cloud) | eBSEG Digital Insurance is an omnichannel platform for insurance organizations that lets customers view policies, submit claims, make payments, and chat with agents via mobile and web. ... Read More about eBSEG Digital Insurance |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 8.6/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50 to 5,000 employees | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
Agentforce Sales (formerly Salesforce Sales Cloud)
- Streamlined Sales Processes: With Salesforce Sales Cloud, your team can automate repetitive tasks, allowing them to focus on what truly matters—building relationships and closing deals. This means less time spent on admin and more time engaging with clients.
- 360-Degree Customer View: By consolidating customer data in one place, you and your team can gain useful insights into customer behavior and preferences. This complete perspective lets you deliver personalized interactions, improving customer satisfaction and loyalty.
- Smooth Collaboration: Salesforce Sales Cloud helps teams communicate effectively through shared dashboards and real-time updates. Managers can monitor progress easily, while sales reps stay informed about leads, keeping everyone aligned toward common goals.
No key benefits available yet.
Best fit
Agentforce Sales (formerly Salesforce Sales Cloud)
- 50 to 5,000 employees
- Martech, Revtech, Fintech, Sales Automation, SaaS, and Consulting
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
No best-fit guidance available yet.
Reasons buyers look elsewhere
Agentforce Sales (formerly Salesforce Sales Cloud)
- Pricing starts at $165/month for Sales Cloud and scales quickly — companies under 50 employees often switch to HubSpot CRM (free tier) or Pipedrive ($14/month base)
- Requires custom development for industry-specific workflows — manufacturing and construction firms typically add Pipeliner or Zoho CRM for vertical-specific features
- API rate limits and connector gaps force teams to build middleware — companies relying on legacy ERP systems often run parallel instances of NetSuite or SAP
No alternatives guidance available yet.
Software Demo
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How do Agentforce Sales (formerly Salesforce Sales Cloud) and eBSEG Digital Insurance Compare on Features?
Total Features | 19 Features | 5 Features |
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Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Agentforce Sales (formerly Salesforce Sales Cloud) and eBSEG Digital Insurance on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No |
Data Residency | 🌐 Global | 🇺🇸 US |
Agentforce Sales (formerly Salesforce Sales Cloud) User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 40 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment No publicly available user reviews or ratings to summarize buyer sentiment. |
Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Vodafone  T-Mobile  BRP |  Misr Insurance |
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Media and Screenshots
Screenshots |  4 Screenshots | No screenshots available. |
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Videos |  1 Videos |  2 Videos |
Top Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud) and eBSEG Digital Insurance in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Agentforce Sales (formerly Salesforce Sales Cloud) or eBSEG Digital Insurance?
- Agentforce Sales (formerly Salesforce Sales Cloud) edges out the other on user ratings (4.4 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Agentforce Sales (formerly Salesforce Sales Cloud) and eBSEG Digital Insurance offer a free trial?
- Agentforce Sales (formerly Salesforce Sales Cloud) offers a free trial. eBSEG Digital Insurance does not.
- What is the starting price of Agentforce Sales (formerly Salesforce Sales Cloud) vs eBSEG Digital Insurance?
- Agentforce Sales (formerly Salesforce Sales Cloud) starts at $25 /user/month. eBSEG Digital Insurance starts at Contact for pricing.
- What are the top alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)?
- Top alternatives to Agentforce Sales (formerly Salesforce Sales Cloud) include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.
- What are the top alternatives to eBSEG Digital Insurance?
- Top alternatives to eBSEG Digital Insurance include Profit Power, BmBy.expert, Brokerage Engine, BrokerIQ, eOmni.