Rafiki vs Refract - Which Conversation Intelligence Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Rafiki Get Quote Get Quote	$Refract - Conversation Intelligence Software$ Refract Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Rafiki is a cloud-based sales enablement software, offering an integrated set of tools that enables sales teams to perform more effectively while decreasing their 'sell-in' efforts. A fully ... Read More	Introducing Refract, the ultimate solution for capturing and analyzing every conversation within your sales team. Our product helps you review, coach, and share the most valuable moments ... Read More
Entry Level Pricing	Starts from $10	Not Available
Free Trial Availability	Get Free Trial	No free trial
User Ratings		4.5 (397)
	Get Quote	Get Quote

Software Demo

Demo

How do Rafiki and Refract Compare on Features?

Total Features	21 Features	8 Features
Unique Features
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What Do Rafiki and Refract Cost?

Pricing Option
Starting From	$10	Not Available
Pricing Plans	Not Available	Not Available
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Get Quote	Get Quote

Rafiki User Reviews & Rating Comparison

User Ratings	No reviews available for the product	4.5 (based on 397 reviews)
Rating Distribution	No reviews available for the product	Excellent 0 Very Good 0 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	Rafiki stands out as a robust sales enablement tool, offering deep insights into customer interactions through its advanced conversation intelligence features. Its seamless integration with major ...Read more	Refract is a robust conversation intelligence platform designed to enhance sales team performance through AI-driven insights. By transcribing and analyzing calls, it provides actionable feedback ...Read more
Pros and Cons	Pros and Cons of Rafiki Rafiki captures and analyzes sales calls, providing insights into customer interactions, which helps in understanding client needs and improving sales strategies. The platform integrates with popular CRMs like Salesforce, HubSpot, and Zoho, ensuring that sales data is synchronized and easily accessible. Rafiki utilizes AI to generate call summaries, identify deal risks, and provide actionable insights, enhancing decision-making processes. The software supports transcription in over 50 languages, catering to diverse teams and global clientele. Rafiki lacks built-in functionalities for reservations, online scheduling, and calendar management, which might necessitate additional tools for comprehensive scheduling needs. The platform does not offer payment processing capabilities, requiring businesses to integrate separate payment solutions.	Pros and Cons of Refract Refract offers AI-driven transcription, sentiment analysis, and keyword spotting, providing deep insights into customer interactions to enhance sales strategies. The platform delivers real-time feedback and coaching suggestions, helping sales teams improve performance and close deals more effectively. Refract integrates with popular CRM systems like Salesforce, HubSpot, and Pipedrive, ensuring that call data and insights are automatically logged and easily accessible. Managers can monitor individual and team performance over time, identifying areas for improvement and tracking progress towards goals. Refract does not offer built-in functionalities for reservations, online scheduling, or calendar management, which may require supplementary tools. The platform lacks internal chat or messaging features, potentially impacting real-time team communication within the platform.
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List of Customers

Customers	Hippo Video Leadle Referral MD	Zoopla Siemens VMware

Media and Screenshots

Screenshots	5 Screenshots	$Refract$ 2 Screenshots
Videos	2 Videos	1 Videos

Top Alternatives to Rafiki and Refract in 2025

Alternatives	Conversica 4.4 Konverse AI $Refract - Conversation Intelligence Software$ Refract 4.5	q&ai Technologies RepsMate VoiceLab

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Rafiki offers Free Trial, but Refract does not.

Rafiki is designed for Large Enterprises, Medium Business and Small Business.

Refract is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Rafiki begins at $10/User/Month, while pricing details for Refract are unavailable.

Some top alternatives to Rafiki includes Conversica, Konverse AI, Refract, q&ai Technologies, VoiceLab, Kindly Conversion Optimization, Cognigy Insights, Convin and Cyrano.

Some top alternatives to Refract includes q&ai Technologies, RepsMate, VoiceLab, Convlo, Chorus, Convin, Pickle and ExecVision.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Rafiki vs Refract - Which Conversation Intelligence Software Platform Is Better in July 2025?

Rafiki

Refract

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

User Ratings

Software Demo

Demo

How do Rafiki and Refract Compare on Features?

Total Features

Unique Features

What Do Rafiki and Refract Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Rafiki User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Rafiki

Pros and Cons of Refract

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to Rafiki and Refract in 2025

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure