Quality Driven Software vs Totango vs Akita Comparison
Quality Driven Software
Starting at $29 /Month
- Large Enterprises
- Medium Business
Quality Driven Software is a customer and project management software for professional services firms. It helps firms to organize their projects, documents and notes in a very easy way. This way, they can easily provide…
Totango
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve customer satisfaction rates, identi…
Akita
Starting at $160 /Month
- Large Enterprises
- Medium Business
Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email automation, customer lifecycle a…
Quality Driven Software leads on user satisfaction with a 5.0-star rating across 6 reviews.
Quality Driven Software vs Totango vs Akita — at a glance
| Feature | Quality Driven Software | Totango | Akita |
|---|---|---|---|
| Rating | 5.0 / 5 | 4.2 / 5 | 3.4 / 5 |
| Reviews | 6 | 890 | 3 |
| Starting price | $29 /Month | Contact for pricing | $160 /Month |
| Free trial | No | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Success Software | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | — | Available |
| Support modes | Online | Business Hours, Online | Online |
| Certifications | — | SOC 2, GDPR | — |
| Data residency | US | Global | US |
Key differences between Quality Driven Software and Totango
- Pricing: Quality Driven Software starts at $29 /Month. Totango pricing is not publicly listed.
- User satisfaction: Quality Driven Software scores higher with a 5.0-star average.
- Deployment: Quality Driven Software supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Totango supports SaaS/Web/Cloud.
Compare Quality Driven Software vs Totango vs Akita — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for professional services firms needing simple project and customer support management.
- You are a small to medium professional services firm seeking integrated project and customer management.
- Your team values easy organization of projects, documents, and notes accessible via web browser.
- You want to prioritize client requests and bugs to maintain high service quality with minimal setup.
- Your organization requires extensive customization or industry-specific workflow capabilities.
- You need detailed pricing transparency and a broad user base for long-term reliability insights.
Best for mid-to-large companies needing robust customer success and CRM automation.
- You manage customer success or account growth in a 50+ employee company.
- You require advanced event tracking and upsell capabilities integrated with CRM.
- You need a flexible platform to improve customer satisfaction and revenue growth.
- You are a small team seeking a simple, low-cost, out-of-the-box solution.
- You need transparent, fixed pricing without lengthy quotation processes.
Best for small to medium teams needing customizable, open source customer success tools.
- You want a free, open source platform with unlimited agents and live chat support.
- Your team requires flexible customer lifecycle and escalation management capabilities.
- You prefer a solution built on Ruby on Rails with efficient ElasticSearch indexing.
- Your company needs advanced analytics and extensive third-party integrations.
- You require strong vendor support, SLAs, or enterprise-grade feature sets.
Quality Driven Software: Best for professional services firms needing simple project and customer support management. Totango: Best for mid-to-large companies needing robust customer success and CRM automation.
Description | Quality Driven Software is a customer and project management software for professional services firms. It helps firms to organize their projects, documents and notes in a very easy way. ... Read More about Quality Driven Software | Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve ... Read More about Totango | Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email ... Read More about Akita |
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User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | 51-500 employees500+ employees | Small BusinessMedium Business |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |  Akita has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Quality Driven Software, Totango and Akita on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes | — |
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HIPAA | — | ✗ No | ✗ No |
GDPR | — | ✓ Yes | — |
Single Sign-On (SSO) | — | ✓ Yes | — |
Multi-Factor Auth (MFA) | — | ✓ Yes | — |
Data Encryption | — | ✓ Yes | — |
Audit Logs | — | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global | 🇺🇸 US |
Quality Driven Software vs Totango User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users rate the software highly for ease of use and effective organization, though feedback is limited. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Totango’s strong CRM features and impact on customer success, tempered by concerns over pricing transparency and complexity. What buyers like
Common complaints
| Buyer sentiment Limited user feedback with mixed ratings, indicating early-stage adoption and potential feature gaps. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  SAP  Zoom  Bentley | No Customers information available. |
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Media and Screenshots
Screenshots |  2 Screenshots |  2 Screenshots | No screenshots available. |
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Videos |  2 Videos |  2 Videos | No videos available. |
Alternatives
Alternatives |
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Related Blogs and Articles for Customer Success Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Quality Driven Software or Totango?
- Quality Driven Software edges out the other on user ratings (5.0 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Quality Driven Software and Totango offer a free trial?
- Neither Quality Driven Software nor Totango currently lists a free trial.
- What is the starting price of Quality Driven Software vs Totango?
- Quality Driven Software starts at $29 /Month. Totango starts at Contact for pricing.
- What are the top alternatives to Quality Driven Software?
- Top alternatives to Quality Driven Software include Parlor, ClientSuccess, Custify, Freshdesk Customer Success, Freshdesk Customer Success (Formely Freshsuccess).
- What are the top alternatives to Totango?
- Top alternatives to Totango include Salesforce, Parlor, ChurnZero, ClientSuccess, Custify.