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Frill vs Usabilla Comparison

Last updated:

Frill

Starting at $23 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Frill software empowers companies to capture and respond to customer feedback quickly. With their tools, you can gain insights on customer demands, opinions, and needs. Product Managers can utilize votes and comments to…

Usabilla

3.8(10 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Usabilla is a cloud-based enterprise feedback management solution that helps you to optimize your digital channels with customer feedback. With just the click of a button, your users can share their thoughts and ideas ab…

Usabilla leads on user satisfaction with a 3.8-star rating across 10 reviews.

Frill vs Usabilla — at a glance

FeatureFrillUsabilla
Rating3.8 / 5
Reviews10
Starting price$23 /MonthContact for pricing
Free trial Yes No
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business
CategorySurvey/ User Feedback SoftwareExperience Management Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailable
Support modesOnlineOnline
CertificationsGDPR
Data residencyUSGlobal

Key differences between Frill and Usabilla

  • Pricing: Frill starts at $23 /Month. Usabilla pricing is not publicly listed.
  • Free trial: Frill offers a free trial; Usabilla does not.
  • Deployment: Frill supports SaaS/Web/Cloud; Usabilla supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Frill vs Usabilla — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Survey/ User Feedback Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Frill - New SaaS Software
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Usabilla - New SaaS Software
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Biggest differences

Start here before you go deeper into features.

Frill

Best for

Large Enterprises, Medium Business, Small Business

Usabilla

Best for enterprise teams collecting targeted website user feedback.

Choose if
  • You need seamless integration of a customizable feedback button on your website.
  • Your focus is on gathering user comments tied to specific website elements.
  • You represent a mid-sized to large company aiming to optimize digital channels.
Consider alternatives if
  • You are a small business with a limited budget seeking low-cost solutions.
  • You require advanced analytics and detailed reporting out-of-the-box without customization.

Frill typically suits Large Enterprises and Medium Business. Usabilla tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Frill software empowers companies to capture and respond to customer feedback quickly. With their tools, you can gain insights on customer demands, opinions, and needs. Product Managers can ... Read More about Frill

Usabilla is a cloud-based enterprise feedback management solution that helps you to optimize your digital channels with customer feedback. With just the click of a button, your users can ... Read More about Usabilla

Entry Level Pricing

  • Starts from $23 , Billed Yearly
  • Not Available

Free Trial Availability

  • No free trial

User Ratings

Based on verified Spotsaas reviews

3.8

(10)

Best Company Size

51-500 employees500+ employees
Get pricing help
Get pricing help

Software Demo

Demo

No software demo available

Frill has not given any software demo yet

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Step 1 of 4

How big is your team?

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How do Frill and Usabilla Compare on Features?

Total Features

6 Features

7 Features

Unique Features

No unique features

No unique features

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Get Quote

Compare Frill and Usabilla on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • $23 , Billed Yearly
      • Not Available

      Pricing Plans

      • Free

        • 20 ideas

        • Roadmap

        • Announcements

        Show more +

      • Business

        • 100 ideas

        • Roadmap

        • Announcements

        Show more +

      • Lifetime deal

        • Unlimited ideas

        • Roadmap

        • Announcements

        Show more +

      • Not Available

      Pricing Page

      Frill pricing
      Usabilla pricing

      Other Details

      Organization Types supported

      • Large Enterprises
      • Medium Business
      • Small Business
      • Freelancers
      • Individuals
      • Large Enterprises
      • Medium Business
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Browser Based (Cloud)
      • Installed - Mac
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Browser Based (Cloud)
      • Installed - Mac

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Not Available
      • Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      HIPAA

      ✗ No
      ✗ No

      GDPR

      ✓ Yes

      Data Residency

      🇺🇸 US
      🌐 Global

      Frill User Reviews & Rating Comparison

      User Ratings

      No reviews available for the product

      3.8

      (based on 10 reviews)

      Rating Distribution

      30

      0

      0

      0

      0

      0

      0

      0

      0

      0

      Spotsaas Editor’s POV generated by AI

      What buyers like

      • Quick feedback collection
      • User-friendly interface
      • Effective for product managers

      Common complaints

      • Limited to feedback collection
      • May not suit all industries
      • Basic analytics features

      Buyer sentiment

      Buyers appreciate the ease of embedding feedback tools but note limited transparency and feature depth.

      What buyers like

      • Ease of website integration
      • User-friendly feedback submission
      • Enterprise scalability

      Common complaints

      • Lack of pricing transparency
      • Limited detailed user feedback

      Pros and Cons

      • Facilitates quick feedback from customers.

      • Empowers product managers with actionable insights.

      • Simple interface encourages user engagement.

      • Limited analytics capabilities.

      • May not cater to larger organizations.

      • Easy integration of feedback button into websites

      • Enables users to comment on specific parts of a website

      • Cloud-based solution suitable for enterprise scale

      • Pricing is not publicly available, requiring sales contact

      • Limited publicly available user reviews and detailed feature info

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Used Frill or Usabilla? Tell buyers what actually differs.

      List of Customers

      Customers

      No Customers information available.

      Bandwidth

      Bandwidth

      Lufthansa

      Lufthansa

      KLM

      KLM

      Media and Screenshots

      Screenshots

      Frill screenshot

      3 Screenshots

      Details

      3 Screenshots

      Videos

      No videos available.

      video-0

      2 Videos

      Top Alternatives to Frill and Usabilla in 2026

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      Related Blogs and Articles for Experience Management Software

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Frill or Usabilla?
      Usabilla edges out the other on user ratings (3.8 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Frill and Usabilla offer a free trial?
      Frill offers a free trial. Usabilla does not.
      What is the starting price of Frill vs Usabilla?
      Frill starts at $23 /Month. Usabilla starts at Contact for pricing.
      What are the top alternatives to Frill?
      Top alternatives to Frill include Backlogs, Qualified, Rapidr, GetFeedy, Workvivo.
      What are the top alternatives to Usabilla?
      Top alternatives to Usabilla include UserFace, Qualified, GetFeedy, feedback.farm, Workvivo.