Freshworks CRM vs Bigin by Zoho CRM Comparison
Freshworks CRM
Starting at Contact for pricing
- Free Trial
- Individuals
- Freelancers
Freshworks CRM is a user centric software product for small and medium size businesses in the retail and service industry. The key differentiator of Freshworks CRM is its usability features like drag and drop workflow bu…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…
Bigin by Zoho CRM leads on user satisfaction with a 4.3-star rating across 119 reviews.
Freshworks CRM vs Bigin by Zoho CRM — at a glance
| Feature | Freshworks CRM | Bigin by Zoho CRM |
|---|---|---|
| Rating | — | 4.3 / 5 |
| Reviews | — | 119 |
| Starting price | Contact for pricing | $7 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Individuals, Freelancers, Large Enterprises | Small Business |
| Category | CRM Software | CRM Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | — | — |
| Data residency | — | Global |
Key differences between Freshworks CRM and Bigin by Zoho CRM
- Pricing: Bigin by Zoho CRM starts at $7 /User/Month. Freshworks CRM pricing is not publicly listed.
- Target audience: Freshworks CRM is built for Individuals and Freelancers, while Bigin by Zoho CRM targets Small Business.
- Deployment: Freshworks CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Bigin by Zoho CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Freshworks CRM vs Bigin by Zoho CRM — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Freshworks CRMMigrated to Freshsales Compare Freshsales Compare Freshsales | *sponsored |
Biggest differences
Start here before you go deeper into features.
Individuals, Freelancers, Large Enterprises
Small Business
Freshworks CRM typically suits Individuals and Freelancers. Bigin by Zoho CRM tends to fit Small Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Freshworks CRM is a user centric software product for small and medium size businesses in the retail and service industry. The key differentiator of Freshworks CRM is its usability features ... Read More about Freshworks CRM | Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM |
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Entry Level Pricing |
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Spotsaas ScoreWhat's this? ↗ | 8.8/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | ||
Get pricing help |
Software Demo
Demo |
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How do Freshworks CRM and Bigin by Zoho CRM Compare on Features?
Total Features | 9 Features | 10 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
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Compare Freshworks CRM and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | — | ✗ No |
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Data Residency | — | 🌐 Global |
Freshworks CRM User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Freshsales stands out as a dynamic and user-friendly CRM platform that consistently delivers value, particularly for small to mid-sized businesses and startups. One of its most celebrated ... Read more | Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons | No pros or cons available for this product |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Cisco  Grabyo  Honda |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
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Media and Screenshots
Screenshots |  5 Screenshots |  1 Screenshots |
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Videos |  1 Videos |  2 Videos |
Top Alternatives to Freshworks CRM and Bigin by Zoho CRM in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshworks CRM or Bigin by Zoho CRM?
- Bigin by Zoho CRM edges out the other on user ratings (4.3 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshworks CRM and Bigin by Zoho CRM offer a free trial?
- Yes, both Freshworks CRM and Bigin by Zoho CRM offer a free trial.
- What is the starting price of Freshworks CRM vs Bigin by Zoho CRM?
- Freshworks CRM starts at Contact for pricing. Bigin by Zoho CRM starts at $7 /User/Month.
- What are the top alternatives to Freshworks CRM?
- Top alternatives to Freshworks CRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Streak, Salesforce.
- What are the top alternatives to Bigin by Zoho CRM?
- Top alternatives to Bigin by Zoho CRM include ClickUp, Zoho CRM, Freshsales, Salesforce, Funnel CRM.