Freshdesk vs Shopify - Which Help Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk (722) Get Quote Get Quote	Shopify (966) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More	Shopify provides everything needed to sell online, at a retail location or in person. From product creation tools to checkout, payments, shipping & analytics - the software combines ... Read More
Entry Level Pricing	Starts from $15 , Billed Yearly	Not Available
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	9.5/10	9.6/10
User Ratings	4 (5374)	4.4
	Get Quote	Get Quote

Software Demo

Demo

How do Freshdesk and Shopify Compare on Features?

Total Features	16 Features	21 Features
Unique Features
	Get Quote	Get Quote

What Do Freshdesk and Shopify Cost?

Pricing Option
Starting From	$15 , Billed Yearly	Not Available
Pricing Plans	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Individuals Large Enterprises Freelancers Medium Business Small Business	Individuals Large Enterprises Freelancers Medium Business Small Business
Platforms Supported	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

Freshdesk User Reviews & Rating Comparison

User Ratings	4 (based on 5374 reviews)	No reviews available for the product
Rating Distribution	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56	No reviews available for the product
Expert's Review generated by AI	No Expert ai Review available for the product	Shopify has garnered praise for its user-friendly interface, quick setup, and vast array of features that cater to both beginners and experienced e-commerce entrepreneurs. Users appreciate the ...Read more
Pros and Cons	Pros and Cons of Freshdesk	Pros and Cons of Shopify Easy to use, quick setup, and user-friendly interface, suitable for novice entrepreneurs. Provides a wide range of tools and integrations for managing inventory, products, and payments within the platform. Extensive functionality with versatile themes available. Offers reliable customer support and assistance 24/7. Transaction fees and costs associated with premium themes and apps can increase expenses. Limited customization options in free themes.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews

List of Customers

Customers	Pearson Bridgestone Kern High School District	No Customers information available.

Media and Screenshots

Screenshots	6 Screenshots	4 Screenshots
Videos	3 Videos	2 Videos

Top Alternatives to Freshdesk and Shopify in 2025

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	PrestaShop 4 CS-Cart 4.6 WooCommerce 4.3

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Freshdesk and Shopify offer a Free Trial.

Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Shopify is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Freshdesk begins at $15/User/Month when Billed Yearly, while pricing details for Shopify are unavailable.

Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

Some top alternatives to Shopify includes PrestaShop, CS-Cart, WooCommerce, Shopify Plus, BigCommerce, AmeriCommerce, 1ShoppingCart, Zoho Commerce, Magento Open Source, Web.com, iSeller and Dukaan.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Freshdesk vs Shopify - Which Help Desk Software Platform Is Better in July 2025?

Freshdesk

Shopify

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Freshdesk and Shopify Compare on Features?

Total Features

Unique Features

What Do Freshdesk and Shopify Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Freshdesk User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Freshdesk

Pros and Cons of Shopify

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to Freshdesk and Shopify in 2025

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure