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Freshdesk vs MetaText - Which Help Desk Software Platform Is Better in July 2025?

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MetaText - Text Mining Software
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TL;DR - Quick Comparison Summary

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

MetaText's advanced text mining techniques and simple, practical user interface have resulted in a tool that provides users with an exciting new perspective on their data. It offers ... Read More

Entry Level Pricing

  • Starts from $15 , Billed Yearly
  • Not Available

Free Trial Availability

  • No free trial

Spotsaas Score

9.5/10

7.3/10

User Ratings

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Software Demo

Demo

MetaText has not given any software demo yet

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How do Freshdesk and MetaText Compare on Features?

Total Features

16 Features

7 Features

Unique Features

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      What Do Freshdesk and MetaText Cost?

      Pricing Option

          Starting From

          • $15 , Billed Yearly
          • Not Available

          Pricing Plans

          • Free

            • Integrated ticketing across email and social

            • Ticket Dispatch

            • Knowledge Base

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          • Growth

            • Includes features of Free plan, plus

            • Automations

            • Collision Detection

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          • Pro

            • Includes features of Growth plan, plus

            • Multiple products

            • Includes up to 5000 Collaborators

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          • Browse all pricing plans
          • Not Available

          Pricing Page

          freshdesk pricing

          Pricing information not available

          Other Details

          Organization Types supported

          • Medium Business
          • Small Business
          • Large Enterprises
          • Freelancers
          • Medium Business
          • Small Business
          • Large Enterprises
          • Freelancers

          Platforms Supported

          • Browser Based (Cloud)
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Installed - Windows
          • Installed - Mac

          Modes of support

          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online

          API Support

          • Available
          • Available
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          Freshdesk User Reviews & Rating Comparison

          User Ratings

          Rating Distribution

          Excellent

          549

          Very Good

          99

          Good

          11

          Poor

          7

          Terible

          56

          Excellent

          1

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          0

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          List of Customers

          Customers

          Pearson

          Pearson

          Bridgestone

          Bridgestone

          Kern High School District

          Kern High School District

          No Customers information available.

          Media and Screenshots

          Screenshots

          Freshdesk

          6 Screenshots

          No screenshots available.

          Videos

          video-0

          3 Videos

          No videos available.

          Top Alternatives to Freshdesk and MetaText in 2025

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Freshdesk offers Free Trial, but MetaText does not.

          Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          MetaText is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Freshdesk begins at $15/User/Month when Billed Yearly, while pricing details for MetaText are unavailable.

          Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

          Some top alternatives to MetaText includes WordStat, RapidMiner, Kapiche, SAS Text Miner, DiscoverText, MonkeyLearn, MeaningCloud, Semantria, Text2data and teX-ai.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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