Freshdesk vs AskNicely - Which Help Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk (722) Get Quote Get Quote	AskNicely (787) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More	Build your culture on continuous customer feedback
Entry Level Pricing	Starts from $15 , Billed Yearly	Not Available
Free Trial Availability	Get Free Trial	No free trial
Spotsaas Score	9.5/10	Not Available
User Ratings	4 (5374)	4.7 (995)
	Get Quote	Get Quote

Software Demo

Demo

How do Freshdesk and AskNicely Compare on Features?

Total Features	16 Features	7 Features
Unique Features
	Get Quote	Get Quote

What Do Freshdesk and AskNicely Cost?

Pricing Option
Starting From	$15 , Billed Yearly	Not Available
Pricing Plans	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans	Not Available
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Browser Based (Cloud) Installed - Mac	Browser Based (Cloud) Mobile - Android Mobile - iOS Browser Based (Cloud) Installed - Mac
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

Freshdesk User Reviews & Rating Comparison

User Ratings	4 (based on 5374 reviews)	4.7 (based on 995 reviews)
Rating Distribution	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56	Excellent 682 Very Good 96 Good 7 Poor 1 Terible 1
Expert's Review generated by AI	No Expert ai Review available for the product	AskNicely, a customer feedback and NPS software, has garnered high praise from users for its intuitive interface and seamless functionalities. Users appreciate the ease of use and the ability to ...Read more
Pros and Cons	Pros and Cons of Freshdesk	Pros and Cons of AskNicely Simplifies feedback collection and management, providing real-time insights for quick actions. Easy integration with various platforms like CRM, JobAdder, Salesforce, and Slack, enhancing usability and functionality. Excellent customer service and support, offering guidance, onboarding assistance, and responsiveness. Efficient automation features for surveys, follow-ups, and email notifications, saving time and improving response rates. Limited customization options for individual survey parameters and restrictions on resending surveys, hindering full flexibility. Some users may find the initial setup complex, especially when integrating with current CRMs or other systems.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	Pearson Bridgestone Kern High School District	Ace sports Ackerman ANC

Media and Screenshots

Screenshots	6 Screenshots	4 Screenshots
Videos	3 Videos	2 Videos

Top Alternatives to Freshdesk and AskNicely in 2025

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	No Alternative products available.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Freshdesk offers Free Trial, but AskNicely does not.

Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

AskNicely is designed for Large Enterprises, Small Business and Medium Business.

The starting price of Freshdesk begins at $15/User/Month when Billed Yearly, while pricing details for AskNicely are unavailable.

Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

Some top alternatives to AskNicely includes and undefined.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Freshdesk vs AskNicely - Which Help Desk Software Platform Is Better in July 2025?

Freshdesk

AskNicely

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Freshdesk and AskNicely Compare on Features?

Total Features

Unique Features

What Do Freshdesk and AskNicely Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Freshdesk User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Freshdesk

Pros and Cons of AskNicely

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to Freshdesk and AskNicely in 2025

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure