Exterro vs CloudNine Comparison
Exterro
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Exterro's eDiscovery Assistant is a highly intuitive and feature-rich enterprise-class eDiscovery software specifically designed to support a wide range of users while minimizing IT involvement. It helps legal department…
CloudNine
Starting at $3,500
- Free Trial
- Freelancers / Consultants
- Large Enterprises
CloudNine is an eDiscovery software that dramatically transforms the way user process, manage and produce documents, emails and other information integral to an enterprise. A complete suite of powerful but intuitively si…
CloudNine leads on user satisfaction with a 4.5-star rating across 20 reviews.
SpotSaaS Analysis
ExterroCloudNine
The core difference between Exterro and CloudNine lies in Exterro's focus on customizable eDiscovery workflows for enterprise legal teams, while CloudNine offers a straightforward pricing model without detailed specifications. Exterro is ideal for larger legal teams that need robust legal hold processes, whereas CloudNine may appeal to organizations seeking a simpler solution at a fixed price.
- Best for enterprise legal teams - Offers customizable eDiscovery workflows - Includes comprehensive legal hold processes - Strong vendor collaboration - Responsive customer support - Suitable for companies with 51-500 or 500+ employees
- Straightforward pricing at $3,500 - Details on company sizes not specified - Lacks specific buyer recommendations - Focus on simplicity in eDiscovery - No extensive customization options - May appeal to organizations seeking basic solutions
Exterro vs CloudNine — at a glance
| Feature | Exterro | CloudNine |
|---|---|---|
| Rating | 4.3 / 5 | 4.5 / 5 |
| Reviews | 99 | 20 |
| Starting price | Contact for pricing | $3,500 |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | eDiscovery Software | eDiscovery Software |
| Platforms | SaaS/Web/Cloud, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Installed - Windows, Installed - Mac |
| API | — | — |
| Support modes | 24/7 (Live rep), Business Hours | Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR |
| Data residency | US | US |
Key differences between Exterro and CloudNine
- Pricing: CloudNine starts at $3,500. Exterro pricing is not publicly listed.
- Free trial: CloudNine offers a free trial; Exterro does not.
- Target audience: Exterro is built for Large Enterprises and Medium Business, while CloudNine targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: CloudNine scores higher with a 4.5-star average.
- Deployment: Exterro supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac; CloudNine supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac.
Exterro vs CloudNine — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most eDiscovery Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for enterprise legal teams needing powerful, customizable eDiscovery workflows.
- You require comprehensive legal hold processes including employee change monitoring.
- Your team values strong vendor collaboration and responsive customer support.
- You need an intuitive, web-based interface with flexible, configurable workflows.
- You are a small business with minimal legal hold needs.
- You need extensive out-of-the-box integrations with systems like Outlook.
Freelancers / Consultants, Large Enterprises, Medium Business
Exterro typically suits Large Enterprises and Medium Business. CloudNine tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Exterro's eDiscovery Assistant is a highly intuitive and feature-rich enterprise-class eDiscovery software specifically designed to support a wide range of users while minimizing IT ... Read More about Exterro | CloudNine is an eDiscovery software that dramatically transforms the way user process, manage and produce documents, emails and other information integral to an enterprise. A complete suite ... Read More about CloudNine |
|---|---|---|
Entry Level Pricing |
|
|
Free Trial Availability |
|
|
Spotsaas ScoreWhat's this? ↗ | 9.6/10 | 7.5/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |  Exterro has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
How do Exterro and CloudNine Compare on Features?
Total Features | 9 Features | 2 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Exterro and CloudNine on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Starting From |
|
|
Pricing Plans |
|
|
Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✓ Yes | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✗ No |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Exterro User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise Exterro for its powerful legal hold capabilities, excellent customer support, and intuitive UI, though some find the complexity and integration limitations challenging. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 19 reviews, with consistently positive feedback. What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  6 Screenshots |  7 Screenshots |
|---|---|---|
Videos | No videos available. |  3 Videos |
Top Alternatives to Exterro and CloudNine in 2026
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Ediscovery Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Exterro or CloudNine?
- CloudNine edges out the other on user ratings (4.5 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Exterro and CloudNine offer a free trial?
- CloudNine offers a free trial. Exterro does not.
- What is the starting price of Exterro vs CloudNine?
- Exterro starts at Contact for pricing. CloudNine starts at $3,500.
- What are the top alternatives to Exterro?
- Top alternatives to Exterro include AdaptiveGRC, LexComply, Logikcull, Relativity, Reprise.
- What are the top alternatives to CloudNine?
- Top alternatives to CloudNine include Logikcull, Relativity, Cavo eD, Catalyst Insight, Z-Discovery.