7.5
Spot Score
CloudNine Review: Is It The Right eDiscovery Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2
HIPAAStarts from $3,500
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for CloudNine
CloudNine is an eDiscovery software solution used by legal teams in medium to large enterprises. With a 4.5/5 rating from 20 user reviews, it is broadly validated as a reliable choice for those seeking cost-effective e-discovery tools.
Users highlight CloudNine's affordability and the ease of use of its interface, which requires minimal training. The responsive support staff further enhances the user experience. However, some users report challenges with understanding the pricing structure initially, which could be a hurdle for new customers.
Quick facts about CloudNine
What is CloudNine?
CloudNine is an eDiscovery software that dramatically transforms the way user process, manage and produce documents, emails and other information integral to an enterprise. A complete suite of powerful but intuitively simple tools, that eliminates the costs, risks and inefficiencies associated with sending large data sets to 3rd party vendors.
Pricing
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAASSO & MFA supported
Data residency:🇺🇸
Platform
Web-based — no mobile app
Installed - Windows
Installed - Mac
CloudNine Software Demo
CloudNine was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider CloudNine
- Team types
- Freelancers / Consultants, Large Enterprises
Why teams choose CloudNine
Transforms document processing with intuitive tools.
Cost-effective solution reduces vendor reliance.
User-friendly interface enhances usability.
Is CloudNine right for you?
What buyers should know before shortlisting CloudNine
CloudNine stands out as a valuable e-discovery tool that offers major features at a competitive price point, making it a cost-effective solution for businesses. Users appreciate the platform's simplicity, easy document uploading, and quick response from tech support.
The software's user-friendly interface, efficient search capabilities, and customizable tagging fields make it a convenient choice for managing large data sets. Despite some minor limitations like the lack of certain advanced features, CloudNine impresses with its superior customer service and streamlined functionality.
The platform's browser-based accessibility and intuitive design contribute to a seamless user experience. Overall, CloudNine is a reliable tool for e-discovery tasks, providing efficient solutions for legal document management with personalized customer support and straightforward usability.
CloudNine pros and cons
- CloudNine pros
Transforms document processing with intuitive tools.
Cost-effective solution reduces vendor reliance.
User-friendly interface enhances usability.
- CloudNine cons
Limited advanced features may hinder some users.
Training may be necessary for effective use.
Ready to try it?
Get started with CloudNine
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare CloudNine side-by-side with top eDiscovery Software alternatives.
What is the pricing of CloudNine?
CloudNine Pricing Plans
Basic
Self-Service Processing
Hosting
Self-Service Production
Outpost Transfer
Unlimited CloudNine Users
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Pro
Hosting Overage Fee - $17.50/GB
Self-Service Processing Included
Hosting
Self-Service Production
Outpost Transfer
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Plus
Hosting Overage Fee - $15/GB
Self-Service Processing
Hosting
Self-Service Production
Outpost Transfer
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Premium
Hosting Overage Fee - $12/GB
Self-Service Processing
Hosting
Self-Service Production
Outpost Transfer
Show more +
CloudNine reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 19 reviews, with consistently positive feedback.
What buyers like
- Cost-effective solution compared to competitors, offering major features required for e-discovery tasks.
- Responsive and helpful support staff, making the user experience positive.
- User-friendly interface and easy-to-use software, requiring minimal training for users.
Common complaints
- Some users found the pricing structure not transparent or difficult to understand initially.
- Limitations in advanced features like email threading and near-duplicate searching, compared to some competitors.
- Some users faced challenges with file compatibility and having to use native applications for certain tasks.
What users are saying
A
Anonymous
06/07/18
Great value product.
What do you like best? Offers the major features we were looking for, at a fraction of pricing of other competitors. What do you dislike? Some ...
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A
Anonymous
03/06/18
Simple Interface
What do you like best? Items were easy to upload. Folder structure was maintained. Quick response to tech support questions. What do you dislike? ...
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A
Anonymous
02/27/18
Great software that is easy to log on, user-friendly, has a great layout, and is easy to navigate.
What do you like best? Training to use CloudNine was not lengthy. CloudNine was great at searching documents, including tagging, and exporting. ...
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A
Anonymous
02/27/18
I used CloudNine as part of fraud investigation for email searches.
What do you like best? I like the convenience and easiness of the use. The tag function made it easy flag the search results. I was impressed with ...
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A
Anonymous
02/27/18
CloudNine Discovery is good at being really good
What do you like best? CloudNine routinely impresses me with their superior customer service and automated tools that just work. We regularly upload ...
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A
Anonymous
12/12/17
ESI discovery
What do you like best? The staff was very responsive to the questions we had. What do you dislike? It was difficult to figure out pricing before we ...
Read more
What are the features of CloudNine?
Full text extraction is a powerful software feature that allows users to extract relevant information from a large amount of text data, savi…
Metadata extraction is a feature of software that allows for the automatic extraction of metadata from various types of digital files. Metad…
CloudNine security and data handling
Key compliance certifications and security features for IT and security teams evaluating CloudNine.
Certifications
Security features
Developer & data
Alternatives to CloudNine
CloudNine Support Options
Frequently Asked Questions About CloudNine
Common questions buyers ask before choosing CloudNine.
CloudNine is a eDiscovery Software. CloudNine offers Metadata Extraction and many more functionalities.
Buyers commonly note the following limitations of CloudNine: Limited advanced features may hinder some users.; Training may be necessary for effective use.; Complexity can be a barrier for new users..
Some top alternatives to CloudNine includes Logikcull, Relativity, Cavo eD, Catalyst Insight and DISCO.
CloudNine offers Free Trial, Subscription pricing models
The starting price of CloudNine is $3,500
Ready to try it?
Get started with CloudNine
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].