Exterro Review: Is It The Right eDiscovery Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2
HIPAA
ISO 27001Exterro offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
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Spotsaas Analysis for Exterro
Exterro is an eDiscovery software solution primarily used by legal professionals, IT teams supporting legal hold, and compliance officers in companies with 51-500 employees and larger enterprises. With a rating of 4.3 out of 5 from 99 user reviews, it is broadly validated, indicating strong user satisfaction and reliability in its niche.
Exterro excels in streamlining legal hold processes, significantly speeding up procedures and saving time for users. It also offers unmatched value as a business partner, with excellent customer support that is attentive to user needs. However, potential buyers should be aware that its complex features and customizations can be overwhelming without proper support, which could be a challenge for some teams.
Quick facts about Exterro
What is Exterro?
Exterro's eDiscovery Assistant is a highly intuitive and feature-rich enterprise-class eDiscovery software specifically designed to support a wide range of users while minimizing IT involvement. It helps legal departments become more proactive and agile in the area of eDiscovery, by providing sophisticated search and review capabilities, as well as highly customizable reporting options.
Pricing
Exterro offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAAISO 27001SSO & MFA supported
Data residency:🇺🇸
Platform
Web-based — no mobile app
Installed - Windows
Installed - Mac
Exterro Screenshots
Exterro was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Exterro
- Use cases
- Legal departments in enterprises, EDiscovery and litigation support teams, Compliance and risk management teams
- Team types
- Legal professionals, IT teams supporting legal hold
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Exterro
Streamlines and speeds up legal hold processes
Excellent customer support and partnership
Intuitive and easy-to-use web user interface
Is Exterro right for you?
Best for enterprise legal teams needing powerful, customizable eDiscovery workflows.
Choose Exterro if
- You require comprehensive legal hold processes including employee change monitoring.
- Your team values strong vendor collaboration and responsive customer support.
- You need an intuitive, web-based interface with flexible, configurable workflows.
Consider alternatives if
- You are a small business with minimal legal hold needs.
- You need extensive out-of-the-box integrations with systems like Outlook.
What buyers should know before shortlisting Exterro
Exterro E-Discovery is highly praised by users for its exceptional tools and top-tier customer support, making legal hold processes streamlined and efficient. Users appreciate the valuable collaboration with Exterro, which enhances features and ensures a world-class eDiscovery program.
The intuitive web UI and continuous updates add to the user-friendly experience, making navigation a breeze. The platform's Legal Hold capabilities are remarkable, providing a complete workflow with features like employee change monitoring and in-place preservation.
While some users mention minor drawbacks like complexity in configuration and the need for better integration with Outlook, the overall sentiment towards Exterro remains overwhelmingly positive. Its ability to automate various legal processes, track responses, and ensure compliance with legal standards makes it an invaluable asset for large enterprises.
With a robust suite of features, consistent updates, and responsive customer service, Exterro E-Discovery shines as a must-have tool for efficient legal management.
Exterro pros and cons
- Exterro pros
Streamlines and speeds up legal hold processes
Excellent customer support and partnership
Intuitive and easy-to-use web user interface
- Exterro cons
Complex features and customizations can be overwhelming without support
Limited integration with some systems such as Outlook
Ready to try it?
Get started with Exterro
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Exterro side-by-side with top eDiscovery Software alternatives.
What is the pricing of Exterro?
Exterro uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Exterro reviews and ratings
Buyer sentiment
Users generally praise Exterro for its powerful legal hold capabilities, excellent customer support, and intuitive UI, though some find the complexity and integration limitations challenging.
What buyers like
- Ease of use
- Customer support
- Legal hold process efficiency
Common complaints
- Complexity of features
- Limited system integrations
What users are saying
AU
Anonymous User
09/21/23
"Exterro Xchange 2023"
What do you like best about Exterro E-Discovery? Exterro's tools and support staff are A1. The ablilty to streamline the legal hold process for our ...
Read more
KT
Keith T
09/20/23
"The successes and opportunities for Exterro and our business"
What do you like best about Exterro E-Discovery? The value offered by Exterro is unmatched in the industry. Exterro is core business partner of ours ...
Read more
MW
Michael W
09/20/23
"Leader in eDiscovery Technology"
What do you like best about Exterro E-Discovery? Excellent customer support and attentiveness to their customer's needs. The web UI is also very ...
Read more
JR
Jacquelin R
03/27/23
"Must have for eDiscovery"
What do you like best about Exterro E-Discovery? What I like the best from Exterro Fusion is their UI. It's well defined and easy to use. They ...
Read more
AU
Anonymous User
03/24/23
"Great tools - love the customer support and continued enhancements!"
What do you like best about Exterro E-Discovery? Interactive and easy-to-understand User Interface. They are continually updating their services to ...
Read more
AU
Anonymous User
03/24/23
"Exterro - Legal Hold, eDiscovery Review"
What do you like best about Exterro E-Discovery? The Legal Hold platform allows users to implement a complete legal hold workflow that includes ...
Read more
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What are the features of Exterro?
Case Analytics is a comprehensive feature that is designed to analyze cases and provide detailed insights, allowing users to make informed d…
Managers plan, coordinate, regulate, and lead operations that assure compliance with laws and standards through compliance management. It is…
Discussion threads are a valuable feature in software that allows users to engage in online conversations about a particular topic or projec…
The process of identifying certain qualities of a document to make correct document retrieval easier and faster is known as document indexin…
Document tracking is an essential software feature that enables organizations to effectively manage their digital documents. It allows users…
Full text extraction is a powerful software feature that allows users to extract relevant information from a large amount of text data, savi…
Keyword search is a powerful software feature that allows users to search for specific words or phrases within a larger collection of data.…
Metadata extraction is a feature of software that allows for the automatic extraction of metadata from various types of digital files. Metad…
Topic clustering is a software feature that helps to categorize and organize a large amount of data or information into similar topics or th…
Exterro security and data handling
Key compliance certifications and security features for IT and security teams evaluating Exterro.
Certifications
Security features
Developer & data
Alternatives to Exterro
Exterro Support Options
Frequently Asked Questions About Exterro
Common questions buyers ask before choosing Exterro.
Exterro is a eDiscovery Software. Exterro offers Topic Clustering, Metadata Extraction, Keyword Search, Full Text Extraction, Document Tracking and many more functionalities.
Exterro is a strong fit if: You require comprehensive legal hold processes including employee change monitoring.; Your team values strong vendor collaboration and responsive customer support.. Consider alternatives if: You are a small business with minimal legal hold needs.; You need extensive out-of-the-box integrations with systems like Outlook..
Buyers commonly note the following limitations of Exterro: Complex features and customizations can be overwhelming without support; Limited integration with some systems such as Outlook; Requests for improved search functionality and dropdown selections.
Some top alternatives to Exterro includes AdaptiveGRC, LexComply, Logikcull, Relativity and OneTrust.
Exterro offers Quotation Based pricing model
The starting price is not disclosed by Exterro. You can visit Exterro pricing page to get the latest pricing.
Ready to try it?
Get started with Exterro
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].