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eSurveysPro vs Refiner Comparison

Last updated:

eSurveysPro

4.3(27 reviews)

Starting at $40 /Month

  • Individuals
  • Large Enterprises

eSurveysPro is an, easy-to-use software solution for people and organizations of all shapes and sizes. It is used for business, academic, consumer, and other purposes. It provides an unlimited number of surveys, graphs a…

Refiner

5.0(8 reviews)

Starting at $79 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Refiner is a customer feedback solution that enables SaaS companies to collect insightful customer feedback with elegant survey widgets that provide a smooth on-brand user experience in web and mobile applications. Email…

Refiner leads on user satisfaction with a 5.0-star rating across 8 reviews.

eSurveysPro vs Refiner — at a glance

FeatureeSurveysProRefiner
Rating4.3 / 55.0 / 5
Reviews278
Starting price$40 /Month$79 /Month
Free trial No Yes
Free version No No
Best forIndividuals, Large Enterprises, Medium BusinessLarge Enterprises, Medium Business, Small Business
CategorySurvey/ User Feedback SoftwareSurvey/ User Feedback Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud
API—Available
Support modesBusiness Hours, OnlineBusiness Hours, Online
Certifications—SOC 2
Data residencyGlobalUS

Key differences between eSurveysPro and Refiner

  • Pricing: eSurveysPro starts at $40 /Month, while Refiner starts at $79 /Month.
  • Free trial: Refiner offers a free trial; eSurveysPro does not.
  • Target audience: eSurveysPro is built for Individuals and Large Enterprises, while Refiner targets Large Enterprises and Medium Business.
  • User satisfaction: Refiner scores higher with a 5.0-star average.
  • Deployment: eSurveysPro supports SaaS/Web/Cloud; Refiner supports SaaS/Web/Cloud.

eSurveysPro vs Refiner — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Survey/ User Feedback Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

eSurveysPro - Survey/ User Feedback Software
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Refiner - Survey/ User Feedback Software
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eSurveysPro vs Refiner: Biggest differences

Start here before you go deeper into features.

eSurveysPro

Best for

Individuals, Large Enterprises, Medium Business

Refiner

Best for

Large Enterprises, Medium Business, Small Business

eSurveysPro typically suits Individuals and Large Enterprises. Refiner tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

eSurveysPro is an, easy-to-use software solution for people and organizations of all shapes and sizes. It is used for business, academic, consumer, and other purposes. It provides an ... Read More about eSurveysPro

Refiner is a customer feedback solution that enables SaaS companies to collect insightful customer feedback with elegant survey widgets that provide a smooth on-brand user experience in web ... Read More about Refiner

Entry Level Pricing

  • Starts from $40
  • Starts from $79 , Billed Yearly

Free Trial Availability

  • No free trial

SpotScore

What's this? ↗

8.8/10

8.3/10

User Ratings

Based on verified Spotsaas reviews

4.3

(27)
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How do eSurveysPro and Refiner Compare on Features?

Total Features

13 Features

10 Features

Unique Features

No unique features

No unique features

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Compare eSurveysPro and Refiner on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • $40
      • $79 , Billed Yearly

      Pricing Plans

      • Not Available
      • Essentials

        • Get started in minutes with our NPS, CSAT, CES, and PMF templates

        • Build custom survey flows

        • In-App surveys (Web & Mobile)

        Show more +

      • Growth

        • Includes features of Essentials plan, plus

        • Track user events

        • Two-way data sync with Segment.com

        Show more +

      • Enterprise

        • Run any number of survey campaigns (NPS, CSAT, CES, PMF, product feedback, ...) simultaneously

        • Unlimited team members, SSO and fine grained access rights

        • Full white-label survey design

        Show more +

      Pricing Page

      eSurveysPro pricing
      Refiner pricing

      eSurveysPro vs Refiner: Other Details

      Organization Types supported

      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Not Available
      • Available
      Get help choosing
      Get help choosing

      eSurveysPro vs Refiner Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      —
      ✓ Yes

      HIPAA

      ✗ No
      ✗ No

      Data Residency

      🌐 Global
      🇺🇸 US

      eSurveysPro User Reviews & Rating Comparison

      User Ratings

      4.3

      (based on 27 reviews)

      5

      (based on 8 reviews)

      Rating Distribution

      0

      0

      0

      0

      0

      0

      0

      0

      0

      0

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyer sentiment is positive across 27 reviews, with strong overall satisfaction.

      What buyers like

      • Unlimited surveys
      • Comprehensive reporting
      • User-friendly design

      Common complaints

      • Limited customization options
      • Basic analytics features
      • No free version

      Buyer sentiment

      Buyer sentiment is very strong across 8 reviews, with consistently positive feedback.

      What buyers like

      • Elegant survey widgets
      • On-brand user experience
      • Fine-grained targeting options

      Common complaints

      • Limited advanced analytics
      • May require technical setup
      • Pricing can be high

      Pros and Cons

      • Unlimited surveys allow for extensive data collection without restrictions.

      • Comprehensive reporting tools help visualize results effectively.

      • User-friendly interface makes it accessible for all users.

      • Customization options may be limited for advanced users.

      • Basic analytics might not meet all business needs.

      • Elegant design enhances user engagement.

      • Fine-grained targeting improves feedback relevance.

      • Comprehensive toolkit supports various feedback methods.

      • Limited analytics may not meet all needs.

      • Technical setup may be required for advanced features.

      Used eSurveysPro or Refiner? Tell buyers what actually differs.

      eSurveysPro and Refiner Customers

      Customers

      Accenture

      Accenture

      Google

      Google

      Ernst and Young

      Ernst and Young

      Qonto

      Qonto

      Copy.ai

      Copy.ai

      Moqups

      Moqups

      Media and Screenshots

      Screenshots

      No screenshots available.

      User Segment screenshot

      5 Screenshots

      Top Alternatives to eSurveysPro and Refiner in 2026

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      Related Blogs and Articles for Survey User Feedback Software

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, eSurveysPro or Refiner?
      Refiner edges out the other on user ratings (5.0 vs 4.3). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
      Do eSurveysPro and Refiner offer a free trial?
      Refiner offers a free trial. eSurveysPro does not.
      What is the starting price of eSurveysPro vs Refiner?
      eSurveysPro starts at $40 /Month. Refiner starts at $79 /Month.
      What are the top alternatives to eSurveysPro?
      Top alternatives to eSurveysPro include Survicate, Nicereply, ResponseSuite, SmartSurvey, Survey For Business.
      What are the top alternatives to Refiner?
      Top alternatives to Refiner include Nicereply, QuestionStar, Inquisium, QuickTapSurvey, eSurveysPro.