CustomerGauge vs 2 Steps Comparison
CustomerGauge
Starting at Contact for pricing
- Large Enterprises
- Medium Business
CustomerGauge is an Account Experience Management Software that helps clients optimize the B2B customer experience and drive more revenue. Our cutting-edge Monetized Net Promoter® technology and comprehensive reporting c…
2 Steps
Starting at Contact for pricing
- Large Enterprises
- Medium Business
2 Steps is an innovative Customer Journey Analytics Software designed to provide detailed insights to organizations through Synthetic Monitoring with Splunk. With almost a decade of experience in automating native mobile…
CustomerGauge leads on user satisfaction with a 4.6-star rating across 82 reviews.
CustomerGauge vs 2 Steps — at a glance
| Feature | CustomerGauge | 2 Steps |
|---|---|---|
| Rating | 4.6 / 5 | — |
| Reviews | 82 | — |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Experience Management Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Installed - Windows |
| API | — | — |
| Support modes | Online | Online |
| Certifications | GDPR | — |
| Data residency | Global | US |
Key differences between CustomerGauge and 2 Steps
- Deployment: CustomerGauge supports SaaS/Web/Cloud; 2 Steps supports SaaS/Web/Cloud, Installed - Windows.
CustomerGauge vs 2 Steps — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Experience Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for B2B firms linking customer experience directly to revenue growth.
- You need to monetize customer experience using advanced Net Promoter technology.
- Your team requires detailed, automated reporting with actionable customer insights.
- You want to analyze sentiment across multiple levels of client organizations.
- You are a small business without a dedicated customer experience team.
- You need transparent, out-of-the-box pricing and simple self-service setup.
Large Enterprises, Medium Business, Small Business
CustomerGauge typically suits Large Enterprises and Medium Business. 2 Steps tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | CustomerGauge is an Account Experience Management Software that helps clients optimize the B2B customer experience and drive more revenue. Our cutting-edge Monetized Net Promoter® ... Read More about CustomerGauge | 2 Steps is an innovative Customer Journey Analytics Software designed to provide detailed insights to organizations through Synthetic Monitoring with Splunk. With almost a decade of ... Read More about 2 Steps |
|---|---|---|
Free Trial Availability |
|
|
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
How do CustomerGauge and 2 Steps Compare on Features?
Total Features | 11 Features | 0 Features |
|---|---|---|
Unique Features | No unique features | No features |
Get Quote | Get Quote |
Compare CustomerGauge and 2 Steps on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Pricing Plans |
|
|
Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
GDPR | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
CustomerGauge User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
|---|---|---|
Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment with users valuing the revenue-focused customer experience insights and comprehensive reporting features. What buyers like
Common complaints
| What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Eventbrite  H R Block  SingleHop | No Customers information available. |
|---|
Media and Screenshots
Screenshots |  3 Screenshots | No screenshots available. |
|---|---|---|
Videos |  2 Videos |  3 Videos |
Top Alternatives to CustomerGauge and 2 Steps in 2026
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Customer Success Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, CustomerGauge or 2 Steps?
- CustomerGauge edges out the other on user ratings (4.6 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do CustomerGauge and 2 Steps offer a free trial?
- Neither CustomerGauge nor 2 Steps currently lists a free trial.
- What is the starting price of CustomerGauge vs 2 Steps?
- CustomerGauge starts at Contact for pricing. 2 Steps starts at Contact for pricing.
- What are the top alternatives to CustomerGauge?
- Top alternatives to CustomerGauge include SAP Customer Experience, SoluCX, Advize.ai, Qualified, Experience.com.
- What are the top alternatives to 2 Steps?
- Top alternatives to 2 Steps include Salesforce, Salesmachine, Catalyst, Synced.io, Splunk Enterprise.