ChurnZero vs ProsperStack vs Akita Comparison
ChurnZero
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ChurnZero is a customer success software that helps SaaS companies increase customer lifetime value. It automatically track customer experience through NPS, MQL, SQL, renewal surveys and integration with CRMs to determin…
ProsperStack
Starting at $79 /Month
- Free Trial
- Medium Business
- Small Business
ProsperStack makes giving customers refunds fast, increasing customer loyalty and increasing sales. ProsperStack notifies customers when they owe money, refunds the money automatically to their credit card, and follows u…
Akita
Starting at $160 /Month
- Large Enterprises
- Medium Business
Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email automation, customer lifecycle a…
ChurnZero leads on user satisfaction with a 4.6-star rating across 699 reviews.
ChurnZero vs ProsperStack vs Akita — at a glance
| Feature | ChurnZero | ProsperStack | Akita |
|---|---|---|---|
| Rating | 4.6 / 5 | — | 3.4 / 5 |
| Reviews | 699 | — | 3 |
| Starting price | Contact for pricing | $79 /Month | $160 /Month |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Success Software | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | — | Available |
| Support modes | Business Hours, Online | Business Hours, Online | Online |
| Certifications | SOC 2, GDPR | — | — |
| Data residency | US | US | US |
Key differences between ChurnZero and ProsperStack
- Pricing: ProsperStack starts at $79 /Month. ChurnZero pricing is not publicly listed.
- Target audience: ChurnZero is built for Large Enterprises and Medium Business, while ProsperStack targets Medium Business and Small Business.
- Deployment: ChurnZero supports SaaS/Web/Cloud; ProsperStack supports SaaS/Web/Cloud.
Compare ChurnZero vs ProsperStack vs Akita — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for SaaS firms boosting customer retention via automated health tracking.
- You are a SaaS company with subscription revenue seeking to increase customer lifetime value.
- Your customer success team needs integrated tools for onboarding, surveys, and CRM data syncing.
- You require automated tracking of customer health metrics like NPS and renewal likelihood.
- You run a small business without a dedicated customer success team or subscription model.
- You need transparent pricing upfront or a simpler, less complex setup process.
Medium Business, Small Business
Best for small to medium teams needing customizable, open source customer success tools.
- You want a free, open source platform with unlimited agents and live chat support.
- Your team requires flexible customer lifecycle and escalation management capabilities.
- You prefer a solution built on Ruby on Rails with efficient ElasticSearch indexing.
- Your company needs advanced analytics and extensive third-party integrations.
- You require strong vendor support, SLAs, or enterprise-grade feature sets.
ChurnZero typically suits Large Enterprises and Medium Business. ProsperStack tends to fit Medium Business and Small Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ChurnZero is a customer success software that helps SaaS companies increase customer lifetime value. It automatically track customer experience through NPS, MQL, SQL, renewal surveys and ... Read More about ChurnZero | ProsperStack makes giving customers refunds fast, increasing customer loyalty and increasing sales. ProsperStack notifies customers when they owe money, refunds the money automatically to ... Read More about ProsperStack | Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email ... Read More about Akita |
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User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 51-500 employees500+ employees | — | Small BusinessMedium Business |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |  ProsperStack has not given any software demo yet If you're the owner of this profile, add your demo.Contact us | Akita has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare ChurnZero, ProsperStack and Akita on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |  |
Other Details
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — | — |
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HIPAA | ✗ No | ✗ No | ✗ No |
GDPR | ✓ Yes | — | — |
ISO 27001 | ✗ No | — | — |
Single Sign-On (SSO) | ✓ Yes | — | — |
Multi-Factor Auth (MFA) | ✓ Yes | — | — |
Data Encryption | ✓ Yes | — | — |
Audit Logs | ✓ Yes | — | — |
Data Residency | 🇺🇸 US | 🇺🇸 US | 🇺🇸 US |
ChurnZero vs ProsperStack User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyers generally express positive sentiment about ChurnZero’s comprehensive customer success features and CRM integrations, though some note pricing and setup complexity as drawbacks. What buyers like
Common complaints
| What buyers like
Common complaints
| Buyer sentiment Limited user feedback with mixed ratings, indicating early-stage adoption and potential feature gaps. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  2 Screenshots | No screenshots available. | No screenshots available. |
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Videos |  2 Videos | No videos available. | No videos available. |
Alternatives
Alternatives |
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Related Blogs and Articles for Customer Success Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ChurnZero or ProsperStack?
- ChurnZero edges out the other on user ratings (4.6 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ChurnZero and ProsperStack offer a free trial?
- Yes, both ChurnZero and ProsperStack offer a free trial.
- What is the starting price of ChurnZero vs ProsperStack?
- ChurnZero starts at Contact for pricing. ProsperStack starts at $79 /Month.
- What are the top alternatives to ChurnZero?
- Top alternatives to ChurnZero include Parlor, ClientSuccess, Totango, Custify, Salesmachine.
- What are the top alternatives to ProsperStack?
- Top alternatives to ProsperStack include ChurnZero, Custify, ChurnTarget, Freshdesk Customer Success, Upzelo.